James Boldy
Hopedale,MA
Summary
Proven team leader with a strong work ethic and exceptional customer service skills, honed as a restaurant server. Excelled in guest engagement, boosting satisfaction through adept problem-solving and performance improvement. Skilled in sales techniques and POS systems, consistently exceeding performance goals. Adaptable and collaborative, enhancing team efficiency and guest experiences. Ability to manage and organize inventory and prepare schedules as practiced at PrimeTime Lacrosse through a summer internship.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Server
Olive Garden Restaurant
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers and used these relationships to provide better experiences to the customer.
- Addressed customer complaints or concerns professionally, ensuring swift resolution, in collaboration with management when necessary, while maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests with an ecstatic greeting and offering to take the whole order immediately if guests were ready.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Prime Time Lacrosse Intern
Prime Time Lacrosse
06.2024 - 08.2024
- Supported directors in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Collaborated with senior management on new initiatives to build improved social media presence for the program.
- Streamlined office processes for improved efficiency and time management through regular organization of equipment while reporting on inventory of merchandise.
- Gained valuable experience working within the lacrosse business, applying learned concepts directly into real work situations.
- Sorted and organized rosters, spreadsheets, and coaching reports.
- Gained hands-on experience in tuition payment programs, increasing proficiency and expanding technical skill set.
- Collected information of prospective members of the program and wrote mission statements to share program values and goals.
Crew Member
Dunkin' Donuts
10.2020 - 06.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Worked on a dynamic schedule balancing extra curricular activities and school work while picking up shifts when able due to schedule changes.
Education
University of Massachusetts, Boston
Boston, MA 09.2023 - 05.2027
Skills
- Strong Work Ethic
- Exceptional Customer Service
- Guest Engagement and Relationships
- Professional Appearance
- Performance Improvement
- Team Player
- Adaptable and Flexible
- Problem-Solving
- Team Leadership
- Sales Techniques
Timeline
Prime Time Lacrosse Intern
Prime Time Lacrosse
06.2024 - 08.2024
University of Massachusetts, Boston
09.2023 - 05.2027
Server
Olive Garden Restaurant
06.2022 - Current
Crew Member
Dunkin' Donuts
10.2020 - 06.2022