James Bolinger
Operations Director
Seminole,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Multi-Unit Manager
H&R Block
10.2023 - Current
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Licensed Mortgage Loan Originator
Generations Mortgage
01.2023 - 11.2023
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Developed and maintained relationships with customers, lenders and other third parties.
Director of Mortgage Lending
Champions Mortgage
04.2022 - 12.2022
- Oversee and direct daily activities
- Monitor productivity and budgetary performance of the operations department, ensuring efficient management of processes and balanced delegation of work is prioritized
- Ensure customer satisfaction remains exemplary by frequently reviewing customer comments, concerns, and questions
- Track the operations department and provide coaching as necessary to make improvements
- Manage and track individual and team performance to provide updates to senior leadership regarding overall process, performance, and productivity
- Contribute to efficient loan operations by maintaining an understanding of overall business initiatives, implementing changes where needed.
Mortgage Staff Manager
Excel Mortgage
05.2016 - 04.2022
- Verified, compiled, and typed application information for mortgage loans
- Reviewed residential loan application file to verify that application data is complete and meets establishment standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment
- Reviewed signed loan docs and made recommendations if loan did not meet standards or was at risk of be denied
- Collected employment information to verify accuracy of information
- Ordered and reviewed appraisal and requested any changes that needed to be made
- Contacted specified companies to obtain Title, property inspections, survey, and condo docs
- Finalized loan in either Desktop Under-Writer or Loan Prospector
- Submitted mortgage loan application file for underwriting approval
- Called and Emailed approval letters to applicants and collects the necessary Documentation for resubmission to under writer
- Resubmitted conditions to under writer for final approval and the Clear to close
- Submitted approved mortgage loan file to MORTGAGE LOAN CLOSER Closing Discloser and for settlement
- Recorded data status of loans; Submitted, approved, canceled, or denied, uploads all docs, verifies the file is complete in Caylx and verifies all contact information is correct in Caylx.
Mortgage Loan Processing Manager
Quick Close
03.2013 - 05.2016
- Developed a detailed loan tracking system that led to an 80% decrease in manual loan tracking effort
- Regarded as one of the company's most productive loan processors
- Ensured all files were complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings
- Processed challenging loan applications of first-time borrowers, self-employed applicants and borrowers with problematic credit histories
- Reviewed and verified borrowers' income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal
- Ensured all files were complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings
- Outperformed company average in achieving loan processing turn-around time of 30 days.
Real Estate Entrepreneur
01.2007 - 01.2013
- Participated in weekly Sheriff Sale Auctions to purchase residential and commercial real estate
- Worked with various government offices to research title liabilities
- Completed whole house renovations including re-wiring projects, and all other aspects of the Renovation Project
- Replaced old service panels
- Successfully implemented sales processes within preferred time frames
- Worked with Mortgage Loan Originators to help the buyers with Mortgage Finances.
Board Member/School Spokesman
Elkhart Montessori Academy
01.2007 - 01.2013
- Received Montessori Teacher Assistance Training
- Participated in monthly board meetings and made key decisions
- Researched, identified, and proposed solutions to resolve various school issues and deficiencies
- Increased student enrollment by participating in local public events
- Propelled unique family recruitment programs to increase student count
- Acted as a liaison between school and parents
- Recruited various vendors to sponsor school events
- Aided in reversing strained relationships that ended up bringing new families to Montessori.
Outside Service Representative
Mishawaka Utilities
01.1996 - 01.2008
- Sized up and installed current transformers and service trims
- Programmed and installed service demand meters
- Worked with new commercial clients to understand their electrical demand needs
- Performed electrical resolution procedures for residential and commercial customers
- Assessed and analyzed existing electrical equipment
- Insured customers had most efficient metering equipment
- Installed and removed residential meters.
Electrical Meter Theory Apprenticeship
Mishawaka Utilities
01.1996 - 06.1996
- Attended required classes to complete apprenticeship.
- Worked on the job to train and learn.
International Business Facilitator
ENERGO
01.2000 - 01.2007
- Created company portfolio and proposal for Latvian retailer
- Secured exclusive rights to market Craftsman and Klein tools in Latvia
- Conducted business and contract negotiations
- Increased electrical supply and tool sales by 10% by developing key relationships with American companies.
Machinery Department Supervisor
Patrick Industries
01.1994 - 01.1996
- Supervised laminating machine workers
- Conducted company trainings for all Latin American/Spanish employees
- Served as translator.
Education
Business
Indiana University SB
South Bend, INSkills
FNMA FHA FHHLC and VA knowledgeRegulatory complianceAdobe ExpertSkilled in receiving, analyzing and evaluating incoming documents to ascertain loan eligibilityAdept at verifying credit reports, income, and assetsWell versed in filing and submitting loan through automated underwriting programs like DU/LP upon validationSubstantial knowledge of real estate terminology and departmental procedures, loan related documentation requirements and relevant state issued regulationsExcellent Communication SkillsWork effectively with minimum supervisionSelf-motivated with ability to diversify techniques based on the job requirementsPossess strong analytical and planning skillsFluent in English and knowledge of Spanish, Portuguese, and Russian
Certification
NMLS Mortgage
Timeline
Multi-Unit Manager
H&R Block
10.2023 - Current
Licensed Mortgage Loan Originator
Generations Mortgage
01.2023 - 11.2023
Director of Mortgage Lending
Champions Mortgage
04.2022 - 12.2022
Mortgage Staff Manager
Excel Mortgage
05.2016 - 04.2022
Mortgage Loan Processing Manager
Quick Close
03.2013 - 05.2016
Real Estate Entrepreneur
01.2007 - 01.2013
Board Member/School Spokesman
Elkhart Montessori Academy
01.2007 - 01.2013
International Business Facilitator
ENERGO
01.2000 - 01.2007
Outside Service Representative
Mishawaka Utilities
01.1996 - 01.2008
Electrical Meter Theory Apprenticeship
Mishawaka Utilities
01.1996 - 06.1996
Machinery Department Supervisor
Patrick Industries
01.1994 - 01.1996
Business
Indiana University SB