James Bolinger
Operations Director
Seminole,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Multi-Unit Manager
H&R Block
10.2023 - Current
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Licensed Mortgage Loan Originator
Generations Mortgage
01.2023 - 11.2023
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Developed and maintained relationships with customers, lenders and other third parties.
Director of Mortgage Lending
Champions Mortgage
04.2022 - 12.2022
- Oversee and direct daily activities
- Monitor productivity and budgetary performance of the operations department, ensuring efficient management of processes and balanced delegation of work is prioritized
- Ensure customer satisfaction remains exemplary by frequently reviewing customer comments, concerns, and questions
- Track the operations department and provide coaching as necessary to make improvements
- Manage and track individual and team performance to provide updates to senior leadership regarding overall process, performance, and productivity
- Contribute to efficient loan operations by maintaining an understanding of overall business initiatives, implementing changes where needed.
Mortgage Staff Manager
Excel Mortgage
05.2016 - 04.2022
- Verified, compiled, and typed application information for mortgage loans
- Reviewed residential loan application file to verify that application data is complete and meets establishment standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment
- Reviewed signed loan docs and made recommendations if loan did not meet standards or was at risk of be denied
- Collected employment information to verify accuracy of information
- Ordered and reviewed appraisal and requested any changes that needed to be made
- Contacted specified companies to obtain Title, property inspections, survey, and condo docs
- Finalized loan in either Desktop Under-Writer or Loan Prospector
- Submitted mortgage loan application file for underwriting approval
- Called and Emailed approval letters to applicants and collects the necessary Documentation for resubmission to under writer
- Resubmitted conditions to under writer for final approval and the Clear to close
- Submitted approved mortgage loan file to MORTGAGE LOAN CLOSER Closing Discloser and for settlement
- Recorded data status of loans; Submitted, approved, canceled, or denied, uploads all docs, verifies the file is complete in Caylx and verifies all contact information is correct in Caylx.
Mortgage Loan Processing Manager
Quick Close
03.2013 - 05.2016
- Developed a detailed loan tracking system that led to an 80% decrease in manual loan tracking effort
- Regarded as one of the company's most productive loan processors
- Ensured all files were complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings
- Processed challenging loan applications of first-time borrowers, self-employed applicants and borrowers with problematic credit histories
- Reviewed and verified borrowers' income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal
- Ensured all files were complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings
- Outperformed company average in achieving loan processing turn-around time of 30 days.
Real Estate Entrepreneur
01.2007 - 01.2013
- Participated in weekly Sheriff Sale Auctions to purchase residential and commercial real estate
- Worked with various government offices to research title liabilities
- Completed whole house renovations including re-wiring projects, and all other aspects of the Renovation Project
- Replaced old service panels
- Successfully implemented sales processes within preferred time frames
- Worked with Mortgage Loan Originators to help the buyers with Mortgage Finances.
Board Member/School Spokesman
Elkhart Montessori Academy
01.2007 - 01.2013
- Received Montessori Teacher Assistance Training
- Participated in monthly board meetings and made key decisions
- Researched, identified, and proposed solutions to resolve various school issues and deficiencies
- Increased student enrollment by participating in local public events
- Propelled unique family recruitment programs to increase student count
- Acted as a liaison between school and parents
- Recruited various vendors to sponsor school events
- Aided in reversing strained relationships that ended up bringing new families to Montessori.
Outside Service Representative
Mishawaka Utilities
01.1996 - 01.2008
- Sized up and installed current transformers and service trims
- Programmed and installed service demand meters
- Worked with new commercial clients to understand their electrical demand needs
- Performed electrical resolution procedures for residential and commercial customers
- Assessed and analyzed existing electrical equipment
- Insured customers had most efficient metering equipment
- Installed and removed residential meters.
Electrical Meter Theory Apprenticeship
Mishawaka Utilities
01.1996 - 06.1996
- Attended required classes to complete apprenticeship.
- Worked on the job to train and learn.
International Business Facilitator
ENERGO
01.2000 - 01.2007
- Created company portfolio and proposal for Latvian retailer
- Secured exclusive rights to market Craftsman and Klein tools in Latvia
- Conducted business and contract negotiations
- Increased electrical supply and tool sales by 10% by developing key relationships with American companies.
Machinery Department Supervisor
Patrick Industries
01.1994 - 01.1996
- Supervised laminating machine workers
- Conducted company trainings for all Latin American/Spanish employees
- Served as translator.
Education
Business
Indiana University SB
South Bend, INSkills
FNMA FHA FHHLC and VA knowledgeundefined
Certification
NMLS Mortgage
Timeline
Multi-Unit Manager
H&R Block
10.2023 - Current
Licensed Mortgage Loan Originator
Generations Mortgage
01.2023 - 11.2023
Director of Mortgage Lending
Champions Mortgage
04.2022 - 12.2022
Mortgage Staff Manager
Excel Mortgage
05.2016 - 04.2022
Mortgage Loan Processing Manager
Quick Close
03.2013 - 05.2016
Real Estate Entrepreneur
01.2007 - 01.2013
Board Member/School Spokesman
Elkhart Montessori Academy
01.2007 - 01.2013
International Business Facilitator
ENERGO
01.2000 - 01.2007
Outside Service Representative
Mishawaka Utilities
01.1996 - 01.2008
Electrical Meter Theory Apprenticeship
Mishawaka Utilities
01.1996 - 06.1996
Machinery Department Supervisor
Patrick Industries
01.1994 - 01.1996
Business
Indiana University SB