James Bond
New Braunfels,TX
Summary
Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
1
1
year of professional experience
Work History
Server/Head Food Runner
Krause's Cafe
New Braunfels, United States
04.2021 - 06.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Asked customers for feedback, solved problems, provided additional items and [Action] throughout meal.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma -
New Braunfels High School
New Braunfels, TXSkills
- Dining Room Cleaning and Upkeep
- Order Accuracy and Delivery
- Food and Beverage Service
- Warm and Friendly
- Specials Promotion and Upselling
- Customer Service and Rapport
- Menu Memorization and Presentation
- Age Verification
- High-Volume Dining
- Cool Under Pressure
- Guest Satisfaction
- Waiting Tables
Timeline
Server/Head Food Runner
Krause's Cafe
04.2021 - 06.2022
High School Diploma -
New Braunfels High School
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