James Bonneau
Ball,LA
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
19
19
years of professional experience
Work History
Emergency Room Registration Clerk
Rapides Regional Hospital
01.2009 - 10.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
Field Medical Service Technician
Medical Technology
02.2005 - 12.2009
- Handled patient transfers from one medical facility to another.
- Researched catalogs and parts lists to locate components for repairs.
- Checked facility's structural environment to assess for electrical, mechanical and other safety hazards.
- Demonstrated correct operation, care and calibration to on-site medical personnel.
- Soldered loose connections in equipment to reduce safety hazards and improve performance.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Diagnosed cause of problems and completed repairs.
- Installed, calibrated and monitored [Type] devices.
Education
High School Diploma -
Holy Savior Menard High School
Alexandria, LA05.1975
Skills
- Patient Registration
- Patient Education
- Medical Billing
- Cross-functional Coordination
- Telephone Etiquette
- Medical Terminology
- Compliance Monitoring
- Medical Coding
- Effective Communication
- Conflict Resolution
- Discharge Procedures
- Medical Transcription
- HIPAA Compliance
- Healthcare Knowledge
- Insurance Verification
- Computer Proficiency
- Medical Records Management
- Patient Confidentiality
- Active Listening
- Administrative Support
- Analytical Skills
- Professionalism
- Stress Management
- Task Prioritization
- Quality Assurance
- Process Improvement
- Attention to Detail
- Patient Triage
- Organizational Skills
- Accuracy and Precision
- Critical Thinking
- Data Entry
- Patient Scheduling
Timeline
Emergency Room Registration Clerk
Rapides Regional Hospital
01.2009 - 10.2023
Field Medical Service Technician
Medical Technology
02.2005 - 12.2009
High School Diploma -
Holy Savior Menard High School
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