James Bordeaux
Vienna,WV
Summary
Dynamic professional with extensive experience as a General Manager Assistant at Burger King, excelling in leadership and operations management. Proven track record in enhancing customer satisfaction and reducing food waste through effective inventory control and staff training. Skilled in problem resolution and fostering a collaborative team environment to drive efficiency and productivity.
Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.
Overview
25
25
years of professional experience
Work History
General Manager Assistant
Burger King (Ampler Burgers)
10.2000 - 06.2025
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Oversaw training of more than 30 team members.
- Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
- Enhanced employee productivity through the development of comprehensive training programs and performance evaluations.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Sustained clean and welcoming dining environment, overseeing daily cleaning routines and periodic renovations.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Bachelor of Arts - Business Administration
Ohio Valley University
Vienna, WV05-2019
Bachelor of Arts - Liberal Arts
Ohio Valley University
Vienna, WV05-2018
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Customer relations
- Training and development
- Inventory control
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Team oversight
- Staff training and development
Timeline
General Manager Assistant
Burger King (Ampler Burgers)
10.2000 - 06.2025
Bachelor of Arts - Business Administration
Ohio Valley University
Bachelor of Arts - Liberal Arts
Ohio Valley University
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