Summary
Overview
Work History
Education
Skills
Timeline
Manager

James Borger-Smith

Bangor,PA

Summary

Diligent manager with over 28 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.

Overview

30
30
years of professional experience

Work History

Manager

McDonalds
Easton, PA
06.1995 - Current
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Recruited and trained new employees to meet job requirements.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created training modules and documentation to train staff.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership during times of organizational change or crisis situations.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Analyzed customer feedback data to develop action plans for improving services offered.

Education

Easton Area High School
Easton, PA
06.1987

GED -

Vocational Education
Easton, PA
06.1987

Some College (No Degree) - Cake Decorations

Cake Decorating
Gulfport, MS

Skills

  • Expense Tracking
  • Financial Management
  • Performance Management
  • Staff Development
  • Workforce Management
  • Verbal and Written Communication
  • Staff Management
  • Customer Relationship Management (CRM)
  • Schedule Preparation
  • Maintenance experience
  • Cleaning and sanitation

Work Type

Full Time

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsPaid time off

Timeline

Manager

McDonalds
06.1995 - Current

Easton Area High School

GED -

Vocational Education

Some College (No Degree) - Cake Decorations

Cake Decorating

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