James Bosley
Cape Coral,FL
Summary
Dynamic hospitality professional with extensive experience at Outrigger Beach Resort, excelling in team management and conflict resolution. Proven track record in staff training and quality control, enhancing customer satisfaction. Adept at vendor communication and inventory management, consistently delivering exceptional service and operational excellence.
Overview
21
21
years of professional experience
Work History
Night Manager
Outrigger Beach Resort
Fort Myers Beach, FL
02.2005 - 10.2023
- Secured building and walked grounds, fostering health and safety of employees and guests.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Communicated regularly with vendors regarding product availability and pricing information.
- Ensured compliance with local laws and regulations related to health, safety, or other areas.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted with interviewing candidates for open positions within the organization.
- Hired, trained and developed staff, evaluating performance and progress to fulfill nightly operations.
- Covered switchboard and answered calls from guests and upper management.
- Provided information services to guests regarding promotions, pricing, and reservations.
- Responded promptly to guest requests to achieve customer satisfaction.
- Implemented quality control measures to uphold company standards.
Bartender
Outrigger Beach Resort
Fort Myers Beach, FL
02.2003 - 02.2019
- Processed payments accurately and efficiently with POS system.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Effectively multitasked within fast-paced environment.
- Balanced daily registers and generated sales reports for management.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
Managing Bartender
Holiday Inn Fort Myers Beach
Fort Myers Beach, FL
03.2003 - 02.2005
- Performed tasks such as cleaning glasses or wiping down surfaces in order to maintain cleanliness in the bar area.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Trained new bartenders on drink preparation and upselling techniques.
- Created daily reports outlining liquor sales figures for management review.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Processed payments using point of sale systems accurately and efficiently.
- Communicated customer orders to bar staff and kitchen personnel, ensuring accuracy.
Education
Bachelor of Arts - Accounting And Finance
California State University Pa
California, PA08-1985
Skills
- Team management
- Staff training
- Quality control
- Customer service
- Conflict resolution
- Inventory management
- Vendor communication
Timeline
Night Manager
Outrigger Beach Resort
02.2005 - 10.2023
Managing Bartender
Holiday Inn Fort Myers Beach
03.2003 - 02.2005
Bartender
Outrigger Beach Resort
02.2003 - 02.2019
Bachelor of Arts - Accounting And Finance
California State University Pa
Similar Profiles
Pyaneeandee Jean-Gerard AxelPyaneeandee Jean-Gerard Axel
Cost Controller at Outrigger Beach Resort, Salt Lake Resort.Cost Controller at Outrigger Beach Resort, Salt Lake Resort.
CHRISTOPHER SIMONCHRISTOPHER SIMON
Director of Front Services at Kauai Beach Resort and Spa by OUTRIGGERDirector of Front Services at Kauai Beach Resort and Spa by OUTRIGGER
Matthew TinMatthew Tin
Bellman at Outrigger Reef Waikiki Beach ResortBellman at Outrigger Reef Waikiki Beach Resort