Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

James Bottoms

Tobaccoville,NC

Summary

Seasoned Operations Manager and talented leader with 30 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Operations Manager/Sales Manager

Riddle Tractor
01.2013 - Current
    • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
    • Reduced turnaround time for project completion through effective resource allocation and team management.
    • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
    • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
    • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
    • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
    • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
    • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
    • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
    • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
    • Led hiring, onboarding and training of new hires to fulfill business requirements.
    • Developed and implemented strategies to maximize customer satisfaction.
    • Identified and resolved unauthorized, unsafe, or ineffective practices.
    • Partnered with vendors and suppliers to effectively manage and budget.
    • Trained new employees on proper protocols and customer service standards.

Sales Manager

Central Carolina Farm and Mower
08.2010 - 01.2013
  • Double digit increase in sales within the first six months
  • Competitive structuring of advertising and store displays to better achieve organizational goals
  • Organization of a comprehensive controlled inventory system
  • Perfect Attendance.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.

Sales Associate

Forsyth Mower Works (FMW)
04.2007 - 08.2010
  • Established competitive Sales goals
  • Re-organization of Sales floor, to better suit the needs of the customer
  • Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

Owner/Operator

B&B Landscaping
07.2005 - 04.2007
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Established strong relationships/customer base ensuring consistent delivery of goods and services at competitive prices.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.

Sales Associate

Farmers Feed & Seed
01.1992 - 04.2007
  • Meet established monthly Sales goals throughout employment
  • Re-organization of Advertising and Sales floor structure
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Facilitated business by implementing practical networking techniques.

Education

High School Diploma -

East Forsyth High School
Kernersville, NC
01.1988

Skills

  • Organizational Management
  • Problem Solving and Critical Thinking
  • Time Management
  • Communication Skills
  • Leadership/Motivation

References

Available upon request

Certification

Scag Gold Certification

Kubota Pro

Timeline

Operations Manager/Sales Manager

Riddle Tractor
01.2013 - Current

Sales Manager

Central Carolina Farm and Mower
08.2010 - 01.2013

Sales Associate

Forsyth Mower Works (FMW)
04.2007 - 08.2010

Owner/Operator

B&B Landscaping
07.2005 - 04.2007

Sales Associate

Farmers Feed & Seed
01.1992 - 04.2007

High School Diploma -

East Forsyth High School

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James Bottoms