James Bourdeau
Miami,FL
Summary
A highly professional aviation service provider prepared to bring strong customer service acumen. Seeking an excellent opportunity to work with a remarkable company like Progressive, where my expertise in problem solving, dedication to customer service can support your goals, vision, and values. Eager to contribute by delivering exceptional service and fair, timely resolutions, ensuring each client experiences the highest level of care and support.
Overview
12
12
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
02.2015 - Current
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Relayed updates and information to passengers after confirming key details with pilot.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
- Responded to passenger emergencies to provide first aid.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Collaborated with flight crew to maximize smooth and safe flights.
Courier Dot
Federal Express
01.2013 - 02.2015
- Followed company policies and procedures during shift.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Contributed to team success by actively participating in meetings about improving operational procedures.
- Followed safety procedures and regulations to protect packages and vehicles.
- Managed inventory at distribution centers, contributing to organized operations and smooth workflows.
- Enhanced customer satisfaction by delivering packages promptly and accurately.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Arts - Political Science
Florida International University
Miami, FL12-2013
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Verbal and written communication
- Leadership Qualities
- Interpersonal communications
- Administrative tasks
- Emergency Situations Management
- Multilingual Skills
- Attention to Detail
- Multitasking Abilities
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Flight Attendant
Spirit Airlines Inc.
02.2015 - Current
Courier Dot
Federal Express
01.2013 - 02.2015
Bachelor of Arts - Political Science
Florida International University
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