James Boyle
Fort Worth,TX
Summary
Experienced General Manager with a successful history of establishing strong relationships with customers and business partners. Effective leadership of large international, customer-focused catering operations. Dedicated professional in Airline Catering, consistently achieving company goals through organized practices. Thrives under pressure and excels in adapting to new situations and challenges to enhance the organizational brand.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Gate Gourmet DFW
01.2016 - 07.2023
- Management of catering kitchen servicing 12 international customers and 350 daily American Eagle flights
- Completed successful startups for Qantas, Qatar, Air France, Icelandair, American Airlines Japanese Service and American Eagle
- Implemented core processes including make and pack, pick and pack, wash and pack, internal delivery system, materials management, operational excellence and lean manufacturing
- Achieved gateOPEX gateLevel One certification
- Improved each year the productivity index, materials, KPIs and EBITDAM
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
General Manager Operations
Gate Gourmet Chicago
08.2014 - 01.2016
- Responsible for operation of catering kitchen servicing international and domestic customers
- Led numerous Kaizens including beverage flow line eliminating third party contractor and establishing in-house beverage and soda cart packing process reducing costs by 38% and reducing footprint by 22%
- Achieved gateOPEX gateLevel One certification and became the HUB Center of Excellence for training for other kitchens
General Manager
Gate Gourmet JFK
12.2010 - 08.2014
- Responsible for operation of international catering kitchen servicing only international customers at JFK
- 2011 better than budgeted EDITDAM by 1.3M on increased sales of 4M or a 30% through put
- 2012 YTD better than budgeted EDITDAM by 375K pre Sandy 100K post Sandy
- 5S of kitchen resulted in 5,000 square feet of space and elimination of excess equipment
- Reduced turnover rate from 44% to 19%
- Achieved successful customer and hygiene audit scores of 93% to 100%
Director of Operations Materials Management/General Manager
Gate Gourmet Chicago
06.2008 - 12.2010
- Provided material management oversight for 4 catering kitchens in Chicago
- General Manager of Gate Serve catering kitchen servicing regional airlines
- Standardized inventory processes and controls resulting in material costs savings of 4.2% across all 4 kitchens
General Manager
Gate Gourmet STL
01.2004 - 06.2008
- Responsible for operation of catering kitchen servicing international and domestic customers
- Consolidated 3 kitchens (domestic, international, commissary) into one large kitchen
- Transitioned TWA to American Airlines
Education
Certificate - Engineering
Los Angeles Community College (LACC)
Los Angeles, CASkills
- Budgeting
- Core Processes
- Kaizen
- 5S
- Continuous Improvement
- Workflow Standardization
- Materials Management
- New Business Startups
- Ramp and Workplace Safety
- Problem Solving
- Regulatory Compliance
- Strong Communication
- Employee Retention
- Recognition
- Succession Planning
- Quality Internal Delivery System
- Leadership and team building
Certification
- ServSafe, 2006 - Present, Food and beverage safety training
- Food Safety Preventive Controls Alliance (FSPCA), 08/2017, Training for companies producing food to comply with preventive controls regulations of the Food Safety Modernization Act (FSMA)
- Certificate of Halal Compliance, 2010 - Present, Complied with Halal and hygiene requirements according to Islamic dietary law in both JFK and DFW
Honor-Awards
- Customs Compliance Award for Excellence, 2019, Gate Gourmet, Excellent performance in handling of bonded goods
- Achievement Award for Excellence - Food Safety and Hygiene Audit, 01/2018 - Present, Gate Gourmet, Passing all food safety and hygiene audits
- Achievement Award for Excellence - OSHA, 2017 - Present, Gate Gourmet, Successful reduction of recorded OSHA accidents
- Korean Caterer of the Year, 2016, Korean Airlines, Recognized for excellence and consistency in producing Korean and European meals, customer service, delivery and quality assurance
- JAL Excellent Performance - Long Haul Catering Services, 2018, Japan Airlines
Timeline
General Manager
Gate Gourmet DFW
01.2016 - 07.2023
General Manager Operations
Gate Gourmet Chicago
08.2014 - 01.2016
General Manager
Gate Gourmet JFK
12.2010 - 08.2014
Director of Operations Materials Management/General Manager
Gate Gourmet Chicago
06.2008 - 12.2010
General Manager
Gate Gourmet STL
01.2004 - 06.2008
- ServSafe, 2006 - Present, Food and beverage safety training
- Food Safety Preventive Controls Alliance (FSPCA), 08/2017, Training for companies producing food to comply with preventive controls regulations of the Food Safety Modernization Act (FSMA)
- Certificate of Halal Compliance, 2010 - Present, Complied with Halal and hygiene requirements according to Islamic dietary law in both JFK and DFW
Certificate - Engineering
Los Angeles Community College (LACC)
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