JAMES B. PLUNKETT
Mount Laurel,NJ
Overview
25
25
years of professional experience
Work History
Senior Collections Manager
Fragomen, Del Rey, Bernsen & Loewy, LLP
Matawan, NJ
01.2017 - Current
- Manage and oversee credit and collections staff of 12 in multiple locations (Matawan NJ, San Jose CA) working in a hybrid environment
- Oversee Collection efforts for 34 Domestic practices and 4 International Practices with an average AR balance of $225MM to $300MM along with AR for Global Clients who are invoiced pass-through US with an average AR balance of $25-30MM
- Develop and maintain monthly cash receipts forecast
- Establish and maintain relationships with firm Partners, Legal Teams, and Finance Teams and other Corporate Stakeholders
- Provide high level of service to both internal and external customers
- Develop and maintain policies and procedures to govern credit and collections
- Provide monthly reports of AR portfolio condition to Senior Finance Staff/Finance Committee and CFO
- Meet with Partners monthly and quarterly to review AR status of each Practice and develop plans to increase cash collections on more difficult aged items
- Manage Client Account Set up process for the US Legal Teams
- Work with cash posting team to identify payments and resolve root causes to issues with payment identification and decrease overall unallocated cash balances
- Work with Billing/invoice delivery team to optimize invoice delivery to expedite customer payments
Accounts Receivable Manager
Beverage Distribution Center Inc (Pepsi/Canada Dry/Dr Pepper/Snapple Group)
Pennsauken, NJ
01.2016 - 01.2017
- Manager and oversee Credit and Collections staff of 8
- Develop and maintain ongoing commercial relations with customer organizations
- Establish and maintain relationships with company sales force, branch managers and employees
- Educate operations and sales personnel on credit and collections process
- Review new customer applications and determine appropriate credit limits
- Maintain up-to-date credit files and credit limits on all active accounts
- Develop policies and procedures to govern credit and collections
- Establish policies and practices for credit holds and credit releases
- Provide high level of service to both internal and external customers
- Provide monthly reports of AR portfolio condition to CFO and Senior Management
Director of Corporate Credit Services/Accounts Receivable and Cash Processing
Mistras Group Inc
Princeton Junction, NJ
01.2006 - 01.2015
- Solely responsible for all issues related to Credit, Accounts Receivable and Cash receipts posting for all Mistras companies in the US and Canada (Account Set up, Credit review, Contract review, Billing, Collections, Cash posting)
- Provide financial statement analysis and customer risk assessment to set credit lines within the portfolio
- Negotiate and approve customer settlements
- Supervise and mentor personnel (Staff of 7 people including 1 remote staff) assigned to approve credit, make collection calls and resolve disputes and reconcile billing
- Also manage the cash application process
- Responsible for achievement of operational goals, staffing, training and development of staff
- Develop and maintain strong relationships with over 60 domestic and International branch offices
Credit Manager
Simon and Schuster Inc
Riverside, N.J.
01.2003 - 01.2006
- Responsible for all aspects of credit risk and collection within a specific account portfolio
- Provide financial statement analysis and customer risk assessment to set credit lines within the portfolio
- Provide reporting to Senior Management utilizing SAP and other reporting tools
- Negotiate customer settlements
- Supervise personnel assigned to approve credit, make collection calls and resolve disputes
- Responsible for achievement of operational goals, staffing, training and development of staff
- Develop and maintain strong relationships with Sales, Marketing and Divisional Management
Senior Customer Financial Services Representative
Simon and Schuster Inc
Riverside, N.J.
01.2000 - 01.2003
- Reconcile and manage a major account portfolio
- Provide cash and deduction forecasting and analyze and resolve customer deductions
- Achieve all cash and deduction goals
- Create and analyze reporting as it relates to the portfolio and the timely reconciliation of accounts
- Provide supervision and training to other Credit Analysts
Assistant Director of Finance
Civil Air Patrol
, New Jersey
01.2013 - Current
Timeline
Senior Collections Manager
Fragomen, Del Rey, Bernsen & Loewy, LLP
01.2017 - Current
Accounts Receivable Manager
Beverage Distribution Center Inc (Pepsi/Canada Dry/Dr Pepper/Snapple Group)
01.2016 - 01.2017
Assistant Director of Finance
Civil Air Patrol
01.2013 - Current
Director of Corporate Credit Services/Accounts Receivable and Cash Processing
Mistras Group Inc
01.2006 - 01.2015
Credit Manager
Simon and Schuster Inc
01.2003 - 01.2006
Senior Customer Financial Services Representative
Simon and Schuster Inc
01.2000 - 01.2003