James Branson
Summary
Dedicated professional cleaner with a strong work ethic and deep cleaning expertise, enhancing client satisfaction through meticulous service. Successfully increased client retention by fostering relationships and addressing needs promptly. Proven multitasking abilities and problem-solving skills led to improved indoor air quality and a positive reputation in the industry.
Overview
12
12
years of professional experience
Work History
Professional Cleaner
Self-employed
03.2024 - Current
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
Professional Cleaner
Self-employed
08.2021 - 03.2024
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Wiped walls, decoration, and appliances.
- Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
- Supported clients during life transitions by organizing belongings and decluttering spaces for increased functionality.
- Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
- Fostered long-lasting professional relationships with clients, leading to repeat business and a positive reputation in the industry.
Professional Cleaner
Self-employed
12.2015 - 08.2021
- Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
- Reduced allergens in homes by thoroughly vacuuming carpets and upholstery, improving indoor air quality.
- Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Removed trash, debris and other waste materials from premises.
Guest Service Manager
Holiday Inn Express & Suites
01.2014 - 10.2015
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
Front Office Manager
Hampton Inn By Hilton
03.2013 - 01.2014
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Education
High School Diploma -
Granite City Senior High School
Granite City, IL05-2008
Skills
- Strong work ethic
- Self-motivation and initiative
- Multitasking proficiency
- Deep cleaning expertise
- Problem-solving capacity
- Customer service
Languages
English
Timeline
Professional Cleaner
Self-employed
03.2024 - Current
Professional Cleaner
Self-employed
08.2021 - 03.2024
Professional Cleaner
Self-employed
12.2015 - 08.2021
Guest Service Manager
Holiday Inn Express & Suites
01.2014 - 10.2015
Front Office Manager
Hampton Inn By Hilton
03.2013 - 01.2014
High School Diploma -
Granite City Senior High School
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