Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Customer Success Manager
Alludo Learning
Remote, CA
2024.02 - Current
Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
Maintained up-to-date knowledge of industry trends related to customer success management.
Managed customer inquiries and complaints in a professional manner.
Established strong relationships with clients through regular communication and follow-up activities.
Analyzed customer data to identify trends, issues, and opportunities for improvement.
Science Teacher
New Orleans Schools
New Orleans, LA
2024.07 - 2024.07
Participated in professional development workshops to stay updated on current research findings and best practices in science education.
Incorporated project-based learning into the curriculum, challenging students to apply scientific principles in real-world situations while developing teamwork skills.
Developed and implemented assessment tools to track student progress, identifying areas of improvement, and adjusting instruction accordingly.
Mentored new teachers, guiding classroom management, lesson planning, and effective teaching strategies.
Science Teacher
South Monterey Joint Union School District
King City, CA
2020.08 - 2024.02
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Differentiated instruction to accommodate diverse learning needs, ensuring each student has an equal opportunity for success.
Continuously pursued professional development opportunities, such as workshops or conferences, to stay current with educational trends.
Environmental Consultant
Frog Environmental
Long Beach, CA
2013.05 - 2014.06
Improved environmental compliance by conducting thorough site assessments and developing comprehensive remediation plans.
Conducted regular audits of client facilities to ensure ongoing adherence to sites' Stormwater Permit.
Contributed to the development of industry-leading best practices in environmental consulting through continuous learning and professional development.
Researched and recommended best practices and processes to reduce contaminated runoff.
Completed analytical testing to determine environmental compliance for stormwater permits.
Education
Masters of Education - STEAM Curriculum And Instruction
Concordia University
Portland, OR
2019-08
Master of Science - Biological Sciences
University of California, Santa Barbara
Santa Barbara, CA
2012-06
Skills
Customer Account Management
Customer Relationship Building
Customer Retention
Training and Mentoring
Customer Service
Group and Individual Instruction
Curriculum Development and Implementation
Timeline
Science Teacher
New Orleans Schools
2024.07 - 2024.07
Customer Success Manager
Alludo Learning
2024.02 - Current
Science Teacher
South Monterey Joint Union School District
2020.08 - 2024.02
Environmental Consultant
Frog Environmental
2013.05 - 2014.06
Masters of Education - STEAM Curriculum And Instruction