James Briggs
Bullhead City,AZ
Summary
Dynamic Field Service Technician with proven expertise at Empire Southwest LLC, excelling in operational efficiency and customer service. Skilled in diagnosing and repairing hydraulic and electrical systems, while ensuring safety and quality. Recognized for training team members and enhancing service quality, contributing to seamless equipment functionality and client satisfaction.
Knowledgeable Service Manager with solid background in field service operations and troubleshooting. Delivered impactful solutions through hands-on technical expertise and problem-solving abilities. Demonstrated proficiency in equipment maintenance and customer service, ensuring optimal performance and client satisfaction.
Overview
28
28
years of professional experience
Work History
Service Manager
Empire Southwest LLC
07.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Hired, supervised team of Field/shop service technicians to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Managed a team of 8 technicians, ensuring timely completion of projects and high-quality workmanship.
Field Service Technician
Empire Southwest LLC.
06.2010 - 07.2024
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $5000.00
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Attended Team and Company workshops and team meetings to maximize technical knowledge.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Maintained strong focus on safety and efficiency to provide comprehensive support to Field Service performing skilled repairs.
Equipment Manager
L.P's Excavating
08.1997 - 06.2010
- Monitored equipment and tool inventory to consistent replenishment in alignment with demand.
- Headed efforts in identifying trends, finding errors and developing turnaround strategies for support equipment.
- Trained team members effectively to maintain consistent productivity.
- Maintained clean and organized facilities.
- Performed equipment maintenance and repairs.
- Inventoried and loaded supplies for travel.
- Increased organizational efficiency by multitasking to foster timely project completion.
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- 'Managed approximately 50+incoming calls, emails per day from company jobsite supervisors.
- Established vendor relationships to access timely services in support of events.
- Reduced downtime in operations by performing proactive maintenance on equipment.
Education
No Degree - Fire Fighter I-II, State of Arizona Certification.
Yavapai College
Williams, AZFire Protection And Safety Technology
Arizona State Fire School,
Mesa, AZSome College (No Degree) - Technician, Leadership Development And Soft Skill
Empire Training Institute.
MesaNo Degree - Health Care / EMT
Coconino County Community College
Flagstaff, AZ01.1995
High School Diploma -
Williams High School
Williams, AZ05.1982
Skills
- Time Management
- Work Order Management
- Verbal and Written Communication
- Professional and Courteous
- Operational Efficiency and Safety
- Accountability and Work Ethic
- Coordination and Teamwork
- Equipment Knowledge
- Timely Reports Completion
- Reading Comprehension
- Customer Needs Assessments
- Team Meetings
- HVAC and Refrigeration Systems
- Performing Diagnostics
- Team leadership
- Problem-solving
Additional Information
I was a Supervisor for the final 9 years of my Time at L.P's excavating. I managed Equipment, Trucking, and a small Quarry that we had for screening and crushing material, that we used for the Jobs that the company was working on, and for outside sales. I managed, our fuel inventories for our onsite fuel tanks, I would also handle contact and hiring of Vendor trucking that was needed for various jobs. I had a base supervision of 7 employees, 2 Technicians, 4 truck drivers and 1 screening plant / loader operator. I would supervise up to 20 employees at times, during winter with misc repairs to equipment in shop.
Timeline
Service Manager
Empire Southwest LLC
07.2024 - Current
Field Service Technician
Empire Southwest LLC.
06.2010 - 07.2024
Equipment Manager
L.P's Excavating
08.1997 - 06.2010
No Degree - Fire Fighter I-II, State of Arizona Certification.
Yavapai College
Fire Protection And Safety Technology
Arizona State Fire School,
Some College (No Degree) - Technician, Leadership Development And Soft Skill
Empire Training Institute.
No Degree - Health Care / EMT
Coconino County Community College
High School Diploma -
Williams High School
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