James Brissey
Anderson,SC
Summary
I am a successful equipment technician with over 27 years of experience. My experience includes troubleshooting and repair of electrical, hydraulic, pneumatic, mechanical and a/c systems. I am hard working, task oriented, organized and dependable with a positive attitude. I am focused on safety for myself and others along with keeping an orderly and clean work area to promote increased productivity and morale.
Overview
28
28
years of professional experience
Work History
Heavy Equipment Diesel Technician
Blue Ridge Equipment Service
05.2023 - 01.2024
- Troubleshot systems, traced problems and diagnosed root causes.
- Performed vehicle lubrication and DOT safety inspections.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Supported fleet operations with dependable on-site troubleshooting, diagnosis, and repair services for diesel-powered vehicles.
- Refined diagnostic skills across various diesel engine models, ensuring accurate identification of underlying issues for targeted repairs.
- Minimized potential damage from electrical system malfunctions through diligent inspection, identification, and resolution of wiring issues.
- Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.
- Developed expertise in electronic control systems, enabling accurate troubleshooting of advanced diesel engine issues.
- Diagnosed mechanical problems for repair or replacement.
- Managed parts inventory and tracked status of recent orders to maintain tool and equipment stock.
Field Service Technician
United Rentals
04.2018 - 05.2023
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Shop Manager
Blanchard Machinery/Caterpillar
04.2017 - 04.2018
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Mentored team members to enhance professional development and accountability in workplace.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Field Supervisor
Blanchard Machinery/Caterpillar
04.2014 - 04.2017
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Met with customers to resolve issues and build productive relationships.
- Planned and scheduled field activities according to set timelines and order of operations.
- Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
- Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
- Kept teams on task to complete milestones on time.
- Provided exceptional mentorship to junior staff members, fostering professional growth and development within the team.
- Minimized downtime on job sites by developing efficient schedules that accounted for potential obstacles or challenges.
- Cultivated positive working relationships with key stakeholders, including clients, subcontractors, and regulatory agencies.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Documented construction and extraction workers' hours, wages and other pertinent information.
Field Service Technician
Blanchard Machinery/Caterpillar
06.1996 - 04.2014
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Evaluated emerging technologies in the field service industry to recommend improvements in existing products or services offered by the company.
- Ensured compliance with regulatory standards through meticulous recordkeeping of maintenance logs, inspection reports, and warranty information.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Education
Electrical And Mechanical Repair Certification
Caterpillar
Columbia, SCHigh School Diploma -
Pendleton High School
Pendleton, SC06.1996
Skills
- Fuel System Repair
- Preventive Maintenance
- Workplace Safety
- HVAC Systems Maintenance
- Cooling System Service
- Hydraulic Systems Proficiency
- Troubleshooting skills
- Performing repairs
- Fleet Management
- Drivetrain Components
- Electronic Control Modules
- Overhauling engines
- Diesel Engine Expertise
- Calibration
- Advanced Diagnostics
- Transmission Troubleshooting
- Service Documentation
- Managing fleet vehicles
- Pneumatic Systems
- Work Order Interpretation
- Critical Thinking
- Routine Maintenance
- Customer Service
- Engine Diagnostic Software
- Engine diagnostics
- Mechanical Troubleshooting
- Brake Systems
- Malfunction Diagnostics
- Circuit Testing
- Decision-Making
- Hydraulic Repair
- Heavy Equipment Repair
- Machine diagnostics
- Employee Supervision
- Inventory Management
- Hand and Power Tool Operation
- Fuel Injection Systems
- Computer Controlled Devices
- Staff Supervision
- Operating Condition Checks
Timeline
Heavy Equipment Diesel Technician
Blue Ridge Equipment Service
05.2023 - 01.2024
Field Service Technician
United Rentals
04.2018 - 05.2023
Shop Manager
Blanchard Machinery/Caterpillar
04.2017 - 04.2018
Field Supervisor
Blanchard Machinery/Caterpillar
04.2014 - 04.2017
Field Service Technician
Blanchard Machinery/Caterpillar
06.1996 - 04.2014
Electrical And Mechanical Repair Certification
Caterpillar
High School Diploma -
Pendleton High School
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