JAMES BRISTOW
Anna,TX
Summary
Motivated individual promoting well-rounded skill set including keyboard and computer. Always ready and willing to pitch in and perform above expectations. Currently pursuing Service Advisor position..
Overview
9
9
years of professional experience
Work History
SERVICE ADVISOR
SOUTHWEST INTERNTIONAL TRUCKS
MCKINNEY, TX
03.2015 - 05.2024
- Maintained records of customer interactions and transactions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Upsold additional products or services when appropriate.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Greeted customers and addressed their needs in a professional manner.
- Prepared invoices for services rendered and collected payments from customers.
- Participated in ongoing training activities related to automotive technology advancements.
- Resolved customer complaints in an efficient and courteous manner.
- Followed up with existing customers regarding past services performed on their vehicles.
- Promptly responded to customer inquiries via phone, email or in person.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Developed strong relationships with customers by providing exceptional customer service.
- Researched coverages under warranties and determined requirements for coverage.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Mentored junior team members and managed employee relationships.
Education
Associate of Applied Science - BIOLOGY
GRAYSON COUNTY COLLEGE
SHERMAN TX05-2014
Skills
- Service Recommendations
- Technical Support
- Clerical Support
- Documentation And Reporting
- Service Estimates
- Computer Skills
- Price Quoting
- Customer Retention
- Quality Control
- Cost Estimation
- Customer Service
- Strong Work Ethic
- Warranty Claims Process Management
- Conflict Resolution
- Handling Customer Complaints
Timeline
SERVICE ADVISOR
SOUTHWEST INTERNTIONAL TRUCKS
03.2015 - 05.2024
Associate of Applied Science - BIOLOGY
GRAYSON COUNTY COLLEGE
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