James Britt
Temple City,CA
Summary
Dynamic leader and problem-solver with extensive experience at In N Out Burger, adept in capital improvement planning and fostering positive customer relationships. Excelled in training and mentoring, enhancing team performance, and customer satisfaction. Skilled in hardware troubleshooting and workload management, consistently achieving and surpassing goals through analytical thinking and effective communication. Dynamic Operational Support Coordinator with a proven track record in developing training programs and enhancing employee performance. Strong analytical thinking and leadership skills drive effective communication and teamwork, resulting in improved operational efficiency.
Overview
16
16
years of professional experience
Work History
Operational Support Coordinator II (Trainer)
In N Out Burger
Rosemead, CA
02.2025 - Current
- Developed training programs to enhance employee skills and knowledge.
- Facilitated workshops to promote effective communication and teamwork.
- Conducted employee evaluations and reviews by identifying and correcting performance and personnel issues to reduce impact to business operations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Supervised daily operations to ensure efficient workflow and productivity.
- Conducted regular performance reviews to assess team efficiency.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Operational Support Coordinator I
In N Out Burger
Irvine, CA
07.2023 - 02.2025
- Guided customers through step-by-step solutions in a clear and concise manner.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Assisted customers with installation of new hardware and software applications.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
High School Baseball Coach
Temple City Unified School District
Temple City, CA
01.2010 - 07.2013
- Mentored and encouraged youth to develop strong work ethic by being positive role model and practicing skills regularly.
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Organized players' nights and other special events to cultivate positive relations with players, families and local community members.
- Coordinated scheduling and field and facility use with activities office.
- Managed travel arrangements for coaching staff and players.
Education
High School Diploma -
Temple City High School
Temple City, CA06.2010
GED -
Pasadena City College
Pasadena, CA10.2012
Some College (No Degree) - Administration of Justice
University of La Verne
La Verne, CASkills
- Friendly, Positive Attitude
- Problem Resolution
- Customer Service
- Analytical thinking
- Training and mentoring
- Complex Problem-solving
- Verbal and written communication
- Hardware troubleshooting
- Workload management
- Time management
Timeline
Operational Support Coordinator II (Trainer)
In N Out Burger
02.2025 - Current
Operational Support Coordinator I
In N Out Burger
07.2023 - 02.2025
High School Baseball Coach
Temple City Unified School District
01.2010 - 07.2013
High School Diploma -
Temple City High School
GED -
Pasadena City College
Some College (No Degree) - Administration of Justice
University of La Verne