James Britton
Catawba,SC
Summary
Dynamic HVAC Service Tech with a proven track record at Premier AC & Heating, showcasing expertise in technical troubleshooting and exceptional in-home customer service. Elevated customer satisfaction by providing solutions to meet budgets when possible, but advising against repairs that could be costly with unsatisfactory results. Promoted rapidly at BH Management Services, reflecting strong leadership and a knack for on-site technical education of co-workers resulting in enhanced team productivity.
Overview
11
11
years of professional experience
Work History
HVAC Service Tech
Premier AC & Heating
10.2016 - 04.2024
- Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Filled out detailed work orders for each job completed.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Repaired and replaced faulty motors, blowers, switches and compressor units.
- Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
- Supervised and instructed assistants.
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
HVAC Maintenance Tech
Morris Jenkins
10.2015 - 10.2016
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Filled out detailed work orders for each job completed.
- Cleaned and lubricated components to maintain optimal performance.
- Answered customer questions and helped resolve various concerns.
Assistant Maintenance Supervisor
BH Management Services-Paces River Apartments
07.2013 - 09.2015
- Hired as Make Ready Tech. Promoted to Maintenance Tech in less than 1 year. Then promoted to Assistant Maintenance Supervisor before the end of my 2nd full year.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Installed new locks, door handles, and door closers.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Responded to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
- Supported safety with well-maintained grounds, parking lots and landscaping.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
- Replaced worn or broken parts on machines and equipment.
- Installed and maintained plumbing and HVAC systems.
- Rewired and replaced faulty electrical components in equipment.
- Performed preventive maintenance and repairs on various types of equipment.
- Reported issues to property manager so effective resolutions could be put into place.
- Repaired and replaced pumps, valves and motors.
- Diagnosed and repaired complex mechanical and electrical systems.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
Education
GED -
Chester Senior High School
Chester, SCSkills
- In-home customer service/sales
- Residential and commercial package and split systems up to 15 ton
- Most experience with heat pumps, natural gas & LP, including dual fuel systems
- Some experience with residential boilers, hydronic air handlers, geothermal systems
- Communicating/Variable Speed/Zoned HVAC systems and controls(predominantly Trane)
- Ductless Mini-split systems and newer ducted Mitsubishi heat pump systems
- Universal EPA certified
- Technical troubleshooting
- Equipment maintenance
- Warranty service
- High and low voltage electrical wiring(single & 3 phase)
- Use of modern refrigerant/airflow smart probes and apps to diagnose issues and optimize system performance
Timeline
HVAC Service Tech
Premier AC & Heating
10.2016 - 04.2024
HVAC Maintenance Tech
Morris Jenkins
10.2015 - 10.2016
Assistant Maintenance Supervisor
BH Management Services-Paces River Apartments
07.2013 - 09.2015
GED -
Chester Senior High School
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