James Brooks
Lansing
Summary
Versatile and detail-oriented professional with a background spanning customer service, retail, security, and digital marketing. Adept at building client relationships, managing business operations, and providing high-quality service in fast-paced environments. Seeking to leverage a diverse skill set into a dynamic and growth-oriented role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Digital Marketing & Business Assistant
Queen Marketing Solutions LLC
East Lansing
04.2023 - Current
- Supported the development of digital strategies for real estate and small business clients
- Created social media content and managed posting schedules across multiple platforms
- Assisted with Facebook ad campaigns, SEO implementation, and client outreach
- Maintained client records, tracked project tasks, and supported administrative operations
- Designed branded visuals and marketing materials using Canva and web tools
- Conducted lead generation and competitor research to support business growth
GI Hub CSR
Peckham
05.2024 - 11.2024
- Delivered exceptional customer service by assisting clients with passport inquiries and scheduling appointments
- Maintained compliance with Department of State (DOS) guidelines while ensuring accuracy in all transactions
- Resolved customer concerns efficiently, enhancing the overall client experience
Security Roles
01.2020 - 01.2024
- Secured UIC Hospital during renovations and maintenance, ensuring the safety of staff and visitors
- Provided transit security on CTA's Red Line, maintaining passenger safety and order
- Conducted loss prevention and asset protection at various retail locations
Store Clerk, Closing Shift Lead
Go Grocer
06.2019 - 01.2021
- Led closing operations, including security checks, cash management, and store organization
- Provided high-quality customer service, fostering a welcoming shopping environment
- Managed inventory restocking and visual merchandising to optimize sales performance
Server, Busser
Luke's Lobster
09.2018 - 01.2019
- Created a positive dining experience by providing attentive service and maintaining cleanliness
- Assisted in inventory management and ensured food was delivered promptly
Barista, Server, Busser
Panera Bread
01.2017 - 12.2017
- Delivered outstanding customer service and efficiently prepared custom beverages
- Maintained a clean, organized workspace while assisting in daily store operations
Cleaner
A-Plus Cleaning Services (Family Business)
01.2012 - 12.2016
- Maintained high cleanliness standards across residential and commercial spaces
- Assisted with supply orders and inventory management
Barista, Server, Busser
Corner Bakery Cafe
09.2015 - 08.2016
- Provided fast, friendly service while crafting beverages and handling food orders
- Ensured tables were quickly reset and ready for the next guests
Assistant (Project-Based)
True Electrical
11.2015 - 01.2016
- Assisted with site operations, unloading materials, and maintaining a clean workspace
- Gained hands-on experience in light carpentry and electrical work
Assembler (Summer Position)
General Motors
06.2015 - 08.2015
- Achieved production targets while maintaining strict safety protocols
- Contributed to the smooth operation of the assembly line
Grocery Associate
Jewel-Osco
01.2014 - 07.2014
- Assisted customers with purchases and provided product recommendations
- Managed inventory stocking and unloading deliveries efficiently
Education
High School Diploma -
Lake View High School
Chicago, IL01.2014
Skills
- Customer Service & Client Relations
- Retail & Store Operations
- Digital Marketing & Social Media Management
- Security & Loss Prevention
- Web & Content Design (Canva, WordPress, Meta Suite)
- Microsoft Office Suite (Word, PowerPoint, Outlook, Excel)
- Lead Generation & SEO Basics
- Inventory Management & Task Prioritization
- Communication & Problem Solving
Certification
- Security & Loss Prevention Training
- Customer Service & Communication Workshops
- Food Handling & Safety Certification (if applicable)
References
Available upon request.
Timeline
GI Hub CSR
Peckham
05.2024 - 11.2024
Digital Marketing & Business Assistant
Queen Marketing Solutions LLC
04.2023 - Current
Security Roles
01.2020 - 01.2024
Store Clerk, Closing Shift Lead
Go Grocer
06.2019 - 01.2021
Server, Busser
Luke's Lobster
09.2018 - 01.2019
Barista, Server, Busser
Panera Bread
01.2017 - 12.2017
Assistant (Project-Based)
True Electrical
11.2015 - 01.2016
Barista, Server, Busser
Corner Bakery Cafe
09.2015 - 08.2016
Assembler (Summer Position)
General Motors
06.2015 - 08.2015
Grocery Associate
Jewel-Osco
01.2014 - 07.2014
Cleaner
A-Plus Cleaning Services (Family Business)
01.2012 - 12.2016
High School Diploma -
Lake View High School