Summary
Overview
Work History
Education
Timeline
Generic

James Brophy

College Park,Maryland

Summary

Responsible, motivated, and mature college student majoring in Information Sciences seeking a position where I can apply my exceptional customer service, operational, and information skills to contribute effectively to an organization.

Overview

6
6
years of professional experience

Work History

Operations and Analytics Internship

Maryland Football Team
College Park , MD
07.2023 - Current
  • Assisted with operational tasks and data analytics for the team.
  • Engaging in analysis projects to optimize team performance and logistics.
  • Coordinated game day activities, ensuring smooth operations and enhanced fan participation.

Customer Service Management

Jaguar Land Rover Annapolis
Annapolis, Maryland
07.2021 - 10.2021
  • Provide exceptional customer service by fully understanding needs and creating solutions for the customer
  • Perform multiple duties in a high energy, fast paced working environment with limited supervision
  • Collaborate with management, sales, and service to meet the dealership goals.

Customer Service Representative

The Home Depot
Plymouth, Minnesota
03.2020 - 09.2020
  • Quickly build rapport with customers providing options tailored specifically to their needs
  • Perform tasks with precise accuracy
  • Scheduled vendor and contractor deliveries
  • Warehouse and logistics operations.

Member Services

Lafayette Club
Wayzata, Minnesota
05.2018 - 02.2019
  • Assist Golf Pro with managing Pro/Am golf tournaments
  • Collect tournament data and present analytical report to Golf Pro
  • Connect with members, provide exceptional customer service and execute special requests with personalized service
  • Marshall tee times and tournaments using Microsoft Excel
  • Enforce club rules and handle member disputes and complaints
  • Manage driving range, chipping area and practice greens.

Education

Bachelor of Science - Computer And Information Sciences

University of Maryland
College Park, MD
05-2025

Timeline

Operations and Analytics Internship

Maryland Football Team
07.2023 - Current

Customer Service Management

Jaguar Land Rover Annapolis
07.2021 - 10.2021

Customer Service Representative

The Home Depot
03.2020 - 09.2020

Member Services

Lafayette Club
05.2018 - 02.2019

Bachelor of Science - Computer And Information Sciences

University of Maryland

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James Brophy