James Brown
Alton,NH
Summary
Dynamic Operations Manager with a proven track record at Lowes of Tilton, excelling in team development and operational efficiency. Spearheaded an OMNI Channel fulfillment department, processing 1200 orders weekly. Committed to customer satisfaction and performance improvement, I fostered a culture of integrity and collaboration, driving significant cost reductions and enhancing service delivery.
Overview
32
32
years of professional experience
Work History
Operations Manager/ASM
Lowes of Tilton
Tilton, NH
10.2014 - Current
- Pioneered and developed an OMNI Channel PUIS, parcel and curbside fulfillment department supporting 1200 orders a week.
- Analyzed and collaborated with the store manager oneach periods SCP&L to mitigate costs and expenses.
- Directed shrink program emphasizing reduction of negative on hands, cycle counting, and purchase order control.
- Educated and cultivated cashier team on capitalizing credit opportunities through value enhancement with customers and expanding rewards program.
- Directed customer delivery operations to secure accuracy and timeliness in service.
- Developed a cash office team to research and resolve discrepancies and chargebacks.
- Partnered with receiving and daystocking supervisors to enhance and optimize workflow of unload and packout process.
- Evaluate and implement cost-effective supplies procurement to reduce expenses
- Managed the PM and repair process for the facility ensuring all work orders were completed before approval.
- Trained, coached and developed 4 supervisors to successfully be promoted to assistant store managers.
- Directed hiring, development, corrective actions, and terminations for Operations team of approximately 55 associates, including 4 supervisors and 4 head cashiers.
- Oversee open-to-close daily operations of retail store with a work force of 125
- Delivered outstanding customer service.
Department Manager
Lowes of Rochester
Rochester, NH
03.2010 - 10.2014
- Managed 6 departments during this span of time.
- Areas of responsibility included: coaching, training and performance evaluations of department associates, merchandising, down stocking, cleanliness, margin, shrink, pricing.
- Exceptional customer service.
Owner
Jim Brown Construction
Vancouver, NH
01.2000 - 03.2010
- Provided construction services in the areas of finish carpentry, limited framing, cabinet construction and installation, as well as other misc. requests.
- I performed estimates, scheduling, billing, minor payroll.
- Exceptional customer service.
Assistant Team Leader
US Bank
Portland, NH
08.1993 - 01.2000
- Managed a team of 25 representatives that assisted customers with requests balance inquiries, ordering new checks, funds transfers, loan payments, copies of documents, overdraft inquiries, address changes etc.
- Exceptional customer service.
Education
Associate degree - Mechanical Engineering technology
NH Technical Institute
01.1993
Skills
- Integrity and loyalty
Honesty and transparency - Performance focused
- Solution-oriented
- Customer focused
- Team development
- Inventory control
- Team leadership
- Workflow optimization
- Performance evaluation
- Goal setting
- Operational efficiency
Timeline
Operations Manager/ASM
Lowes of Tilton
10.2014 - Current
Department Manager
Lowes of Rochester
03.2010 - 10.2014
Owner
Jim Brown Construction
01.2000 - 03.2010
Assistant Team Leader
US Bank
08.1993 - 01.2000
Associate degree - Mechanical Engineering technology
NH Technical Institute
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