Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Bruce

Spring

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Community Fieldhouse
08.2024 - Current
  • Supervised daily operations, ensuring efficient service and customer satisfaction.
  • Resolved customer complaints promptly, improving overall dining experience and retention.
  • Trained and mentored new staff, enhancing team performance and cohesion.
  • Delivered exceptional customer service, enhancing dining experiences and ensuring guest satisfaction.

Server

Fogo De Chão
12.2023 - 06.2024
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
  • Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.

Server

Sushi Masa
10.2022 - 10.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

Associate Of Applied Science - Cybersecurity

Texas State Technical College
Online
09.2026

Grandoaks Highschool
4800 Riley Fuzzel Rd
05.2023

Skills

  • customer service skills
  • the ability to work well with others
  • the ability to accept criticism and work well under pressure
  • to be thorough and pay attention to detail
  • excellent verbal communication skills
  • a desire to help people

Certification

  • food handlers certificate
  • Tabc certificate

Timeline

Server

Community Fieldhouse
08.2024 - Current

Server

Fogo De Chão
12.2023 - 06.2024

Server

Sushi Masa
10.2022 - 10.2023

Associate Of Applied Science - Cybersecurity

Texas State Technical College

Grandoaks Highschool

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