Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
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James Brucken

New Orleans,LA

Summary

Director of Loss Prevention with 23 years of experience managing investigations, personnel matters and sensitive information and intelligence. Leads, maintains and improves operations and functions of security department while effectively managing crises in fast-paced environment. Thorough knowledge of advanced security systems, computerized access control and security-related legislation and regulation.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Director of Loss Prevention

Marriott International, Inc.
New Orleans , LA
07.2013 - Current
  • Manages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Director of Loss Prevention

Marriott International, Inc.
Memphis , TN
02.2011 - 07.2013
  • Manages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Director of Loss Prevention

Marriott International, Inc.
Atlanta, GA
07.2007 - 02.2011

Manages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Loss Prevention Chief, Lead Loss Prevention Supervisor, Loss Prevention Supervisor

Marriott International, Inc.
Miami, FL
05.2004 - 07.2007
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Contacted law enforcement in case of unauthorized persons, documents and materials.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Detailed security-related incidents into reports for dissemination to upper management.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.

Loss Prevention Supervisor

Marriott International, Inc.
Spartanburg , SC
11.2003 - 05.2004
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Developed improved training methods with focus on public safety and officer awareness.
  • Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
  • Recorded incident reports with detailed accounts of occurrences.
  • Improved security awareness by holding workshops for company employees.
  • Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.

Loss Prevention Supervisor, Lead Loss Prevention Officer, Loss Prevention Officer

Marriott International, Inc.
Fort Lauderdale, FL
10.2000 - 11.2003
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Contacted law enforcement in case of unauthorized persons, documents and materials.
  • Detailed security-related incidents into reports for dissemination to upper management.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Monitored employee activities, confirming compliance with security regulations.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.

Education

High School Diploma -

Miramar High School
Miramar, FL
1996

Skills

  • CCTV installation
  • Loss prevention expertise
  • Fraudulent activities investigations
  • Interviews and interrogations
  • Problem analysis and resolution
  • Security measures
  • Loss prevention assessment programs
  • Multitasking Abilities
  • Organization and Time Management
  • Critical Thinking
  • Flexible and Adaptable
  • Collaboration
  • Decision Making

Accomplishments

Managed Special Events:

Mardi Gras – 2014 - 2020

All State Sugar Bowl – 2013 - 2021

NBA All Star Game – 2014, 2017

Super Bowl – 2007

Hurricane Ida 2021: Helped with deployment of Security and other resources in the city after the storm.

Task Force(Sent to other hotels to provide leadership and technical expertise) Orlando Airport Marriott, Renaissance Tampa,Doral Golf Resort, New Orleans Marriott, Marco Island Marriott, JW Marriott San Antonio Hill County Resort & Spa, Strike Task Force: Chicago, Boston, Oakland

Certification

First Aid/CPR, Foundations of Leadership, Management Candidacy Review Board, Supervisor Leadership l &ll, Peer Review Panelist, Department of Homeland Security Training, Certified Occupational Safety Specialist, Marriott Interviewer Certification, Breakthrough Leadership Training, Microsoft Outlook certification, Microsoft Word certification, Over 100 training classes provided by Marriott on a range of topics from business etiquette to information security protection

Additional Information

Honors and Awards: Manager of the Quarter, Leadership Excellence Special Award, Greater Miami & The Beaches Hotel Association Security Achievement Award, Supervisor of the Quarter, Chairman’s Commendation Letter, White House Communications Agency Certificate of Appreciation, Spirit to serve award.

Timeline

Director of Loss Prevention

Marriott International, Inc.
07.2013 - Current

Director of Loss Prevention

Marriott International, Inc.
02.2011 - 07.2013

Director of Loss Prevention

Marriott International, Inc.
07.2007 - 02.2011

Loss Prevention Chief, Lead Loss Prevention Supervisor, Loss Prevention Supervisor

Marriott International, Inc.
05.2004 - 07.2007

Loss Prevention Supervisor

Marriott International, Inc.
11.2003 - 05.2004

Loss Prevention Supervisor, Lead Loss Prevention Officer, Loss Prevention Officer

Marriott International, Inc.
10.2000 - 11.2003

High School Diploma -

Miramar High School
James Brucken