James Buckingham
Clearwater,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
State Farm
Clearwater, FL
01.2024 - Current
- Developed and implemented successful sales strategies to increase customer base.
- Guided individuals on the diverse range of insurance products available.
- Discovered potential for increasing sales through cross-selling to existing customers.
- Utilized Salesforce CRM software to track and maintain precise records of client information.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
Restaurant Manager
Infinity Pizza
Clearwater, United States
01.2023 - 02.2024
- Successfully implemented strategy resulting in a 20% increase in sales volume within 6 months
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Achieved 20% increase in team productivity in 3 months via improved processes and training.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Customer Service Manager
Spectrum
St. Petersburg, FL
11.2019 - 02.2023
- High volume in-bound call center, manage a team of 26 customer service representative, maintain high call scores throughout team, team and one on one meetings, data analytics, weekly and monthly reports, trouble shoot IT issues
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
Owner/Operator
ProSteam Tampa Bay
Tampa, FL
04.2013 - 09.2020
- Managed day-to-day business operations.
- Prepared annual budgets with controls to prevent overages.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Trained and motivated employees to perform daily business functions.
- Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed business plan and budget to maximize profitability.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
Skills
- Complaint Resolution
- Customer Service Best Practices
- Project Management
- Call Monitoring
- Training and Mentoring
- Call Center Operations
- One Call Resolution
- Customer Relations
- Team Building and Leadership
- Customer Relationship Management (CRM)
- Honed Marketing Skills
- Customer Retention
- Sales Quota Achievement
- Account Management
Certification
- 4-40 License
Timeline
Insurance Sales Agent
State Farm
01.2024 - Current
Restaurant Manager
Infinity Pizza
01.2023 - 02.2024
Customer Service Manager
Spectrum
11.2019 - 02.2023
Owner/Operator
ProSteam Tampa Bay
04.2013 - 09.2020