JAMES BULL
Leander,Texas
Summary
Dedicated customer service manager with 15+ years of experience. Consistently achieve record-high customer satisfaction rankings, sales records and improvements to the bottom line and turnaround of underperforming operations. Respected Team builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all quality and company operations policies.
Overview
20
20
years of professional experience
Work History
District Training Manager
SiriusXM Satellite Radio
09.2014 - Current
- Dealership training on Siriusxm programs including but not limited to in person and Zoom.
- Enrollment, Program management and rollout of Pre owned vehicle, Service Lane, Dealership beats and Automatic, Nissan connected services and Stellantis Guardian programs.
- Oversight and Training of Dealer refresh team.
- Management of 165 plus dealerships.
- Build and maintain long lasting relationships with all dealerships.
- Represent the SiriusXM company to the highest standards.
- Enrollment in Pre owned vehicle at 97.5% Service Lane 93.6% and Dealership Beats at 97.5%. Only Measurables used in role.
- Create training materials along with courses for dealership sales team informing as well as appropriate ways to demonstrate SiriusXM to customers upon purchase.
Admission representative
CORINTHIAN COLLEGE SYSTEM
04.2013 - 07.2014
- Outreach to potential students via live transfer and cold calling.
- Interview and asses all potential students and guide through enrollment.
- Complete lifecycle customer service.
- Compliance with ACCSC and TWC guidelines.
- Lifetime customer satisfaction survey of 92%.
- Lifetime Observation scores of 87%.
- 2013 Parthenon award winner
Management assistant
ENTERPRISE RENT-A-CAR
07.2011 - 02.2013
- Oversight of 6 plus stores in the Austin area due to increase In overall enterprise service quality index of 86% satisfaction rating of customer service.
- Life time ESQI customer service satisfaction of 86% when average is at or below 78%.
- Increased inventory over LY in 5 of 6 locations.
- Gathered daily and weekly metrics for Area Sales Manager and Regional Sales Manager.
- Oversaw all vendor marketing to ensure satisfaction.
- Exemplified the second-to-none customer service delivery for which ENTERPRISE RENT-A-CAR is nationally renowned in all interactions with customers.
General Manager/ Market Leader
FINISH LINE
12.2005 - 07.2011
- Overall management of two locations; Austin, Texas and Waco, Texas, Both of which were 2 million dollar plus locations.
- I have helped arrange job fairs, monthly, quarterly and yearly sales and customer service meetings for my district and region.
- I helped ensure a pleasurable shopping experience for anybody who walked through my door to ensure that they would always come back and think of excellent service.
- Transformed operation that was posting annual losses to achieve $106K+ in profits within one year, and 98k the next.
- Met or exceeded all sales targets despite increased competition presented by the opening of two new local competitors.
- Introduced training programs that enhanced employee performance and helped build a motivated workforce.
- Loss prevention scores of -.19%, -.18%, -.08%, -.03% and + 0.5% versus a -.40% goal.
- Larry Soblosky regional customer service award 2008 for excellence in customer service as voted by my peers.
- Helped north Austin market as Market Leader by guiding rookie managers with all aspect of the business.
Education
Business Admin. -
SOUTHWEST TEXAS STATE UNIVERSITY
08.2007
Skills
- Sales
- Customer service management
- Loss prevention management
- Slack interaction oversight
- Human resources management
- Full life cycle recruiting
- Time management
- Schedule Making
- Marketing
- Recruiting
- Oracle and CX
- Training
- Training program development
- Customer relationship management
- Data analysis
- Team leadership
- Program enrollment
- Cisco webex
- Training program design
- Strategic planning
- Leadership training
Timeline
District Training Manager
SiriusXM Satellite Radio
09.2014 - Current
Admission representative
CORINTHIAN COLLEGE SYSTEM
04.2013 - 07.2014
Management assistant
ENTERPRISE RENT-A-CAR
07.2011 - 02.2013
General Manager/ Market Leader
FINISH LINE
12.2005 - 07.2011
Business Admin. -
SOUTHWEST TEXAS STATE UNIVERSITY
Similar Profiles
Athier SimoAthier Simo
Facilities Technician at SiriusXM Satellite RadioFacilities Technician at SiriusXM Satellite Radio
Pratik KamblePratik Kamble
Senior Technical Support Analyst at CDK Global Private Limited, SiriusXM Satellite RadioSenior Technical Support Analyst at CDK Global Private Limited, SiriusXM Satellite Radio
Sandra BasqueSandra Basque
Director, Product Enablement, Commerce and Core Platforms at SiriusXM Satellite RadioDirector, Product Enablement, Commerce and Core Platforms at SiriusXM Satellite Radio
Sarita Kuykendall BaySarita Kuykendall Bay
Seasonal/ Part Time Sales Associate at World MarketSeasonal/ Part Time Sales Associate at World Market
Todd BasharaTodd Bashara
Restaurant Team Member at WhataburgerRestaurant Team Member at Whataburger