James Bullock
Winston Salem,NC
Summary
I facilitate independence in people so they can better themselves and add value to the immediate community and core unit – enabling them to grow and evolve naturally into a valuable contributor to themselves, their family, and the world around them. The victory is in the accomplishment itself, not tied to awards or winning.
Overview
27
27
years of professional experience
Work History
District Manager
ABM Industries B&I
10.2020 - Current
- Manages multiple customer relationships to sustain and grow business by obtaining feedback on services, solving any issues, and handling any special needs
- Manages P&L’s
- Assists with escalations & proposals
- Provides leadership to account/Area Managers
- Responsible for overseeing staffing on accounts by directing work; appraising performance; rewarding and redirecting; addressing employee’s issues; and resolving problems
- Conducts and oversees Safe Work Observation Program (SWOP) weekly/monthly for clients; conducts building inspections weekly/monthly
- For new account locations, as part of the leadership team, interviews for new positions, provides training on processes and procedures, performs quality inspections on work, and redirects as necessary
- Controls supplies, equipment, and personnel necessary to meet customer specifications
- Payroll approval
- Interviews, hires, manages subcontractors for new accounts.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
Account Manager
Supreme Maintenance Organization
08.2016 - 07.2020
- Managed 31 customer accounts/Forsyth Tech Institute staffed with over 200 employees
- Developed/supervised Assistant Managers
- Resolved/responded to client concerns
- Completed site inspections and safety inspections monthly
- Managed/ordered supplies and equipment inventory for accounts
- Completed administrative reporting and payroll weekly
- JSP, Microsoft Office.
Operations Manager
The Budd Group
07.2014 - 08.2016
- Collaboratively managed 22 customer accounts and is responsible for 180-190 employees
- Interviewed and hired employees
- Resolves and responds to employee and customer issues
- Responsible for site inspections and communicates with customers and updated monthly reports
- Oversees and monitors safety requirements with all employees including site training.
Manager
Papa John's Pizza
04.2004 - 07.2014
- Managed 25-30 team members in all company operations, quality control and customer service
- Controlled inventory and labor budgets
- Responsible for payroll, inventory control, scheduling and safety & sanitation standards
- Trained and developed team members
- Mentored assistant managers.
Owner/Operator
Franchisee - Hickory, NC
11.1996 - 04.2004
- Directed all aspects of designing, constructing and opening two stores
- Hired, trained and developed all employees and managers, a total of 45-60 employees
- Managed all business aspects of the company including: financial management, payroll, human resources, training, marketing, purchasing, inventory control and quality control
- Worked closely with schools and businesses in the area to develop partnerships
- Maintained open communication with corporate office
- Received 10/10 award in June 1998 (maintaining a 10,000 week consistently for 1 year).
Education
Master of Business Administration - Business Administration And Management
Liberty University
Lynchburg, VA12.2015
Bachelor of Science in Business Administration and Management - Business Administration
Liberty University
Lynchburg, VA10.2013
Skills
- Project Management
- Purpose Focused
- Customer Centric
- Results Driven
- Effective Communicator
- Leader/Mentor
- Financial Management
- Business Development
- Contract Management
Timeline
District Manager
ABM Industries B&I
10.2020 - Current
Account Manager
Supreme Maintenance Organization
08.2016 - 07.2020
Operations Manager
The Budd Group
07.2014 - 08.2016
Manager
Papa John's Pizza
04.2004 - 07.2014
Owner/Operator
Franchisee - Hickory, NC
11.1996 - 04.2004
Master of Business Administration - Business Administration And Management
Liberty University
Bachelor of Science in Business Administration and Management - Business Administration
Liberty University