James Bullock
Apex,NC
Summary
Dynamic leader with proven expertise in creative problem solving and operations management, honed at Tropical Smoothie Cafe. Excelled in team-building and efficiently resolved conflicts, enhancing staff engagement and performance. Skilled in POS system operation, achieving significant improvements in daily workflows and customer satisfaction. Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles.
Overview
6
6
years of professional experience
Work History
Shift Leader
The Smoke Pit
Concord, North Carolina
01.2024 - Current
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Identified needs of customers promptly and efficiently.
- Organized guest support services for guests to meet accommodation, transportation and service needs.
Assistant Manager
Tropical Smoothie Cafe
Apex, North Carolina
07.2019 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
Landscaper
Diamond Lawn Care
Holly Springs, North Carolina
04.2022 - 08.2023
- Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.
- Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
- Laid sod on prepared surfaces for a finished look of the landscape design.
Education
University of North Carolina At Charlotte
Charlotte, NC05-2027
Skills
- Team-building activities
- POS system operation
- Creative problem solving
- Daily workflows
- Staff performance reviews
- Shift checklists
- Problem-solving
- Operations management
- Staff engagement
- Issue resolution
Affiliations
- Workout.
- Walks.
- Movie enthusiast.
- Volunteer with local communities.
Accomplishments
- Dean's List (Spring 2024/Fall 2024)
- Summa Cum Laude
References
References available upon request.
Timeline
Shift Leader
The Smoke Pit
01.2024 - Current
Landscaper
Diamond Lawn Care
04.2022 - 08.2023
Assistant Manager
Tropical Smoothie Cafe
07.2019 - Current
University of North Carolina At Charlotte
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