James Bunadin
Charlotte,US
Summary
Sr Manager IT Services Delivery and Productivity with extensive expertise in ITIL/ITSM best practices, renowned for pioneering innovative solutions that enhance productivity and resilience. Demonstrates exceptional leadership and cross-functional collaboration, ensuring seamless service desk operations and continual service improvement. Passionate about driving ITSM governance and risk assessment to align technology with strategic business goals.
Overview
2026
2026
years of professional experience
Work History
Assistant Director of Technology/Service Desk
Charlotte Mecklenburg Schools
- Transformed IT service desk, improving district-wide system uptime and response efficiency
- Managed IT teams, enhancing service delivery and technical support across multiple schools
- Executed IT strategies, reducing critical issue response times and improving system reliability
- Modernized educational tech infrastructure, ensuring seamless system integration and user satisfaction
- Pioneered service desk transformation by implementing new support systems and establishing streamlined IT operations across district-wide educational facilities
- Evaluated and restructured IT support processes to create efficient escalation paths, resulting in substantial service delivery improvements
- Fostered partnerships with faculty to identify technology requirements and develop targeted IT support training solutions
IT Business Analyst
HAYS
03.2023 - 07.2025
- Analyze and solve IT challenges, delivering projects early with measurable results
- Lead system integration, reducing bottlenecks and optimizing workflows significantly
- Facilitate cross-team communication, aligning IT solutions with business goals
- Conduct audits and analysis, providing detailed documentation for IT implementations
- Implement data analytics to identify gaps, driving continuous improvements across systems
- Conducted comprehensive system audits and requirements analysis, producing detailed technical documentation for enterprise-wide deployments
- Develop data-driven IT solutions through system analysis and requirements gathering, translating complex business needs into actionable technical specifications
- Streamlined cross-functional workflows by implementing automated processes, resulting in substantial efficiency gains and enhanced system performance
- Foster strategic partnerships between IT and business units, ensuring technology solutions directly support organizational objectives and growth targets
Engineer, Infrastructure and Systems Administration Change Management
Cardinal Health
10.2021 - 08.2022
- Lead infrastructure change management, optimizing system performance with automated monitoring
- Streamlined deployments, reducing downtime through proactive maintenance and disaster recovery
- Designed cloud solutions, modernizing systems while ensuring security compliance and efficiency
- Coordinated teams to enhance reliability, delivering comprehensive system improvement documentation
- Managed security protocols, executing upgrades with minimal service disruption
- Developed advanced infrastructure monitoring architecture with real-time alerting capabilities, enhancing system stability and response times
- Orchestrated enterprise-wide system upgrades while maintaining continuous operations, resulting in substantial reduction in unplanned downtime
- Pioneered cloud-based disaster recovery protocols, establishing robust failover mechanisms that enhanced business continuity capabilities
- Implemented cross-platform infrastructure monitoring solutions, integrating real-time analytics for rapid incident response and system optimization
- Spearheaded enterprise-level change management initiatives, establishing standardized protocols that enhanced system reliability and operational efficiency
IT Service Management Officer
United Nations International Computing Centre
08.2009 - 03.2017
- Led ITIL service management initiatives, streamlined operational processes and implemented best practices for incident response across UN agencies
- Pioneered automation solutions for service management workflows, modernizing legacy systems and improving service delivery efficiency
- Coordinated cross-functional teams to establish standardized IT service protocols, fostering improved communication between technical units
- Developed comprehensive service level agreements and performance metrics, ensuring alignment with international computing standards
- Designed and executed comprehensive ITIL framework optimization strategy, enhancing incident response capabilities and reducing resolution times across UN systems
- Orchestrated multi-agency IT service standardization initiatives, building cohesive protocols that bridged communication gaps between technical teams
Education
Certificate - Information Systems
New York University School of Professional Studies
Master of Science -
Colorado State University
FORTCOLLINS, COBBA -
University of Liberia
MONROVIA, LIBERIASkills
- ITIL/ITSM best practices
- Excellent team collaboration
- Excellent Leadership
- Service Desk Operations
- Cross-functional collaboration
- Policies, standards and procedures
- Continual Service Improvement
- Operational excellence & resilience
- Risk Assessment
- KPI, SLA Metrics development
- Strategic Thinking
- ITSM Governance
- Service reports and Dashboards
- ServiceNow
- Remedy
Personal Information
Title: Sr Manager IT Management and Operations
Active Certifications
- ITIL V3 Expert (MALC)
- CRISC – ISACA’s Risk Management Framework
- PRINCE2 Practitioner
Timeline
IT Business Analyst
HAYS
03.2023 - 07.2025
Engineer, Infrastructure and Systems Administration Change Management
Cardinal Health
10.2021 - 08.2022
IT Service Management Officer
United Nations International Computing Centre
08.2009 - 03.2017
Master of Science -
Colorado State University
BBA -
University of Liberia
Assistant Director of Technology/Service Desk
Charlotte Mecklenburg Schools
Certificate - Information Systems
New York University School of Professional Studies
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