James Burd
Lakeland,FL
Summary
Results-driven Area Manager at Amazon, leveraging expertise in operational excellence and strategic leadership to drive organizational success. Architect of innovative training initiatives that measurably enhanced workforce performance and engagement metrics. Demonstrated proficiency in data-driven performance analysis, consistently surpassing operational targets while cultivating robust cross-functional partnerships.
Oversee multi-site operations with a focus on standardization and service excellence, implementing strategic frameworks that optimize resource allocation and operational efficiency. Successfully spearhead continuous improvement initiatives that have yielded significant gains in team productivity and customer satisfaction metrics through systematic problem-solving and strategic leadership.
Distinguished background includes 10+ years of progressive experience in Theme Park operations, encompassing comprehensive expertise in inventory management, revenue optimization, and talent development. Recognized for cultivating high-performing teams while maintaining exceptional customer satisfaction standards and driving sustainable business growth. Proven ability to align operational initiatives with organizational objectives while maintaining focus on bottom-line results.
Overview
14
14
years of professional experience
Work History
Area Manager
Amazon
07.2021 - Current
- Led operational strategies to optimize fulfillment center efficiency.
- Managed cross-functional teams to enhance productivity and streamline workflows.
- Developed training programs for new hires, fostering a culture of safety and compliance.
- Analyzed performance metrics to identify trends and drive decision-making processes.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
Attractions Manager
Merlin Entertainments Group Ltd.
11.2019 - 03.2021
- Led operational improvements to enhance guest experience across attractions.
- Developed and implemented training programs for team members to ensure service excellence.
- Analyzed visitor feedback to identify areas for improvement and drive strategic changes.
- Collaborated with cross-functional teams to optimize attraction performance and safety protocols.
- Managed scheduling and staffing to maintain optimal guest service levels during peak times.
- Oversaw compliance with health and safety regulations, ensuring a safe environment for guests and staff.
- Mentored junior staff, fostering professional development and improving team cohesion.
- Oversaw daily operations for smooth-running park activities, addressing any issues promptly to minimize disruptions for guests.
- Evaluated attraction performance metrics, identifying areas for improvement to drive continuous growth.
- Drove employee engagement by creating opportunities for professional development and career advancement.
- Increased overall brand image by maintaining high standards of cleanliness throughout the park and implementing visual enhancements to attractions and facilities.
- Managed budgets effectively, consistently meeting financial targets while providing exceptional experiences for park visitors.
Training & Development Supervisor
Merlin Entertainments Group Ltd.
12.2016 - 11.2019
- Developed and implemented training programs to enhance employee performance and engagement.
- Led cross-functional teams to align training initiatives with organizational goals.
- Conducted needs assessments to identify skill gaps and improve training effectiveness.
- Streamlined onboarding processes, reducing time-to-competency for new hires.
- Evaluated training outcomes through feedback and assessments, ensuring alignment with business objectives.
- Collaborated with management to design strategic training solutions that support company growth initiatives.
- Facilitated cross-departmental knowledge sharing sessions, promoting a collaborative work environment.
- Increased employee retention rates through engaging and informative workshops focused on professional development.
- Collaborated with department managers to identify specific training needs, ensuring relevant courses were offered.
- Optimized training effectiveness by conducting regular evaluations and adjusting content as needed.
- Ensured compliance with industry regulations by maintaining accurate records of all completed staff training sessions.
- Initiated an employee recognition program that acknowledged outstanding achievements in learning and skills improvement.
- Managed a team of trainers, providing guidance and support in the development of high-quality instructional materials.
- Assisted HR in succession planning activities by identifying high-potential candidates for leadership roles through their participation in development programs.
- Conducted orientation sessions and organized on-the-job training for new hires.
Attractions Lead
Merlin Entertainments Group Ltd.
08.2011 - 12.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Lake Gibson High School
Lakeland, FLCertificate - Radio Broadcasting
American Career Institute
Daytona Beach, FL05-2001
Skills
- Team leadership
- Operational efficiency management
- Building professional relationships
- Team training
- Performance tracking and analysis
- Team development
Timeline
Area Manager
Amazon
07.2021 - Current
Attractions Manager
Merlin Entertainments Group Ltd.
11.2019 - 03.2021
Training & Development Supervisor
Merlin Entertainments Group Ltd.
12.2016 - 11.2019
Attractions Lead
Merlin Entertainments Group Ltd.
08.2011 - 12.2016
High School Diploma -
Lake Gibson High School
Certificate - Radio Broadcasting
American Career Institute