James Burgos Velez
Orange City,FL
Summary
Experienced leader with a proven track record in effectively guiding teams, managing complex projects, and achieving strategic objectives. Adept at developing and implementing efficient processes that drive productivity and ensure high standards are met. Skilled in aligning efforts with organizational goals to maximize overall performance. Recognized for a collaborative approach and unwavering commitment to excellence.
Overview
12
12
years of professional experience
Work History
Accounting Analyst
American Automobile Association, AAA
03.2024 - Current
- Researched billing and invoice problems and resolved issues in compliance with established standards.
- Implemented new accounting software though JD Edwards for the Road Assistance Programs, leading to improved data processes.
- Streamlined accounting processes for increased efficiency and reduced errors.
- Process Road Assistance Payment requests on a daily and weekly basis depending on programs.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Work along side Member Relation department to improve processes.
- Process Purchase Orders though Bottomline
Security Officer- 2T
Universal Orlando Resort
10.2022 - 03.2024
- Provide patrol and security for perimeter and properties of Universal Orlando Resorts
- Provide customer service to guest requesting assistant
- Use metal detectors and X-Ray machines to search for illegal and prohibited items
- Assist Orlando Police Department on calls in premises
- Provide customer service and answer questions that guests have
- Examined doors, windows and gates to verify security.
- Responded quickly to incidents and assessed active situations for security concerns.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Responded quickly to emergency situations to assess and deflect issues.
Project Coordinator
Lowes Home Improvement Call Center
05.2022 - 10.2022
- Coordinate home project between contractors and customers
- Coordinate deliveries of building material and appliances
- Provide customers service and respond to questions regarding status of order and locations of items
- Track item's locations
- Bill customer if any additional items are needed or any additions are added by the customer
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Created job files for each project and maintained current data in each file.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Intake Specialist- Trainer
ProCare Transportation and Language Services
08.2021 - 04.2022
- Process request for service (transportation and/or linguistic services) for insurance claims
- Confirm information with medical facilities and claimants to validate and confirm information provided
- Request authorization from Insurances to be able to provide services
- Create worker compensation claims
- I became trainer and manager in 4 months as I mastered 'Intake' department which is initial processing section for work compensation and the 'Intake 2', which is problem solving department
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
Customer Service Representative
Synchrony Bank Call Center
12.2020 - 08.2021
- Assist customers with their credit lines
- Accept payment from guest
- Respond to any question that the customer has in regard to fees, payments, promotions and federal regulations of credit cards
- Assist customers with their credit line by making sure their credit line is in good standing
- Provided policy and service information
- Resolved customer information and complaints
- Responded to claim inquiries
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Security Officer
Universal Orlando Resort
07.2019 - 12.2020
- Provide patrol and security for perimeter and properties of Universal Orlando Resorts
- Provide customer service to guest requesting assistant
- Use metal detectors and X-Ray machines to search for illegal and prohibited items
- Assist Orlando Police Department on calls in premises
- Provide customer service and answer questions that guests have
- Examined doors, windows and gates to verify security.
- Responded quickly to incidents and assessed active situations for security concerns.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Responded quickly to emergency situations to assess and deflect issues.
Transportation Management Coordinator (88N)
United States Army Reserves
12.2012 - 12.2020
- Mark, label cargo and freight shipments in accordance with regulatory requirements
- Document and inventory freight, cargo and materiel shipments of all types
- Perform system administrator duties such as installing software and uploading data to computer systems
- Prepare equipment, cargo and personnel for travel to airports, seaports and railways
- Request and coordinate transportation to meet a movement mission
- Process documentation, payments, and contracts with participating contractors
- Requested and coordinated transport capabilities to meet missions.
- Documented and inventoried freight, cargo, and material shipments of all types.
- Managed a team of drivers, ensuring compliance with safety standards and regulations to maintain a safe work environment.
- Negotiated freight claims with carriers when necessary to recover losses incurred during transit.
- Coordinated and monitored movement of personnel and cargo throughout country.
- Arranged documentation and reports for follow-up or response to tracer actions.
- Organized warehouse layout to maximize space utilization while maintaining accessibility for loading/unloading purposes.
- Maintained accurate record-keeping systems for shipments, invoices, and other documentation in compliance with industry regulations.
- Identified hazardous materials and safely secured or disposed of it.
Unarmed Security Officer- USO
USO, G4S Secure Solutions
08.2018 - 06.2019
- Provide security on private property
- Patrol area and secure buildings
- Respond to emergency that the staff or visitors had
- Maintain patrol logs and visitor logs
- Inspect anomalies at the property
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
Manager
Advance Auto Parts
07.2013 - 05.2018
- With the supervisor, manage staff, schedule, inventory and budgets at a retail store
- Promote special offers, new products and featured items
- Respond to customers, special orders and unusual situations
- Communicate job expectations and coach and correct employees
- Effectively execute all key tasks and maintain high standards of customer service
- Create a high level of customer shopping experience by promptly greeting them and helping them locate the right merchandise that suits their project's needs
- Participate in inventories and periodic cycle counts
- Responsible for consistently working with the store team to grow the business by achieving excellent sales, payroll and profit target
- Maintain safety and security of the store at all times
- Provide customer service through the phone and in store
- Dispatch drivers to deliver parts to commercial stores
- Maintain inventory logs to prevent theft from within company
- Create End-of-Day Report and Weekly report and Monthly reports on income and expenses within the store
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Associates Of Art -
Seminole State College
Sanford, FL01.2015
High School Diploma -
Pine Ridge High School
Deltona, FL01.2012
Skills
- Bilingual- Spanish and English
- Leadership/ Management
- Excellent Verbal and Written Communication Skills
- Listening and Coaching
- Creating a Safe, Effective Environment
- Data / Records Management
- Great time-management skills
- Military Discipline
- System administrator
- Logistics
- Project management
- Expense tracking
- JDE
- Problem-solving abilities
Accomplishments
- First place in US Army Quarter Master School
- Manager in 3 departments and achieved it in less than 4 months
- Supervised team of 30 staff members in ProCare.
- Collaborated with team of 100+ in the training deployment of 101st Airborne division.
- Was part of task force on operating the port located in Sunny point, loaded 2 ships on less than 7 days
Languages
Spanish
Native or Bilingual
Timeline
Accounting Analyst
American Automobile Association, AAA
03.2024 - Current
Security Officer- 2T
Universal Orlando Resort
10.2022 - 03.2024
Project Coordinator
Lowes Home Improvement Call Center
05.2022 - 10.2022
Intake Specialist- Trainer
ProCare Transportation and Language Services
08.2021 - 04.2022
Customer Service Representative
Synchrony Bank Call Center
12.2020 - 08.2021
Security Officer
Universal Orlando Resort
07.2019 - 12.2020
Unarmed Security Officer- USO
USO, G4S Secure Solutions
08.2018 - 06.2019
Manager
Advance Auto Parts
07.2013 - 05.2018
Transportation Management Coordinator (88N)
United States Army Reserves
12.2012 - 12.2020
High School Diploma -
Pine Ridge High School
Associates Of Art -
Seminole State College
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