James Burke

Specializing in Samsung and Whirlpool. Factory Service Provider for Insinkerator. Warranty Service Provider for American Home Shield. Service Provider for PULS and Frontdoor Pro.

• Managed day-to-day business operations including scheduling, parts research and ordering, claims
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently

Serviced most major in-home appliance brands

Factory Service Provider for Samsung, Fisher & Paykel, DCS, Insinkerator, Frigidaire, Viking. We were an award winning Samsung Master Engineer service center covering Central TX. We also provided extended warranty contract service for American Home Shield and Lowes

• Worked with Samsung developing Technician Soft Skills, Technician Training
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Maintained an average company redo rate of less than 3% annually
• Managed service vehicles and inventory
• Hired trained, and managed a high-performing team of 5 employees dedicated to achieving company goals.
• Serviced and Maintained all the appliance in the Austin Samsung Semi Conductor Plant

Provided Factory Authorized service for Whirlpool, Frigidaire, GE, Fisher & Paykel, Insinkerator, LG and Samsung

• Explained diagnostic findings to customers and outlined repair or service options.
• R134a Sealed System Certified
• Maintained Service Vehicle and Inventory
• Responsible for Daily Schedule and Routing
• Maintained a company low redo rate
• Promoted to Service Tech Manager