James Burls
Summary
Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.
Overview
24
24
years of professional experience
Work History
Flooring Associate
Home Depot
12.2020 - Current
- Monitored entrances and exits to promote store safety, security and minimize merchandise loss.
- Utilized proper lifting techniques and equipment to move inventory within store.
- Assisted customers by quickly locating merchandise in showroom.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Stock Associate
Publix Super Markets Inc
08.2018 - 07.2023
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Managed inventory storage in clean and organized fashion.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Picked and packed order items.
- Stocked designated items on shelves, end caps and displays.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Received new stock and input values into computer system.
Merchandising Associate
Coca-Cola
08.2016 - 08.2018
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Maintained integrity of units and accuracy of pricing to minimize waste.
- Monitored slow-selling merchandise and placed top sellers on display in prominent areas.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Stocked designated items on shelves, end caps and displays.
- Greeted customers and directed to requested products.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Followed orders precisely for correct items, sizes and quantities.
- Stocked shelves to match planogram images and instructions.
Stock Associate
Publix Super Markets Inc
08.2008 - 06.2016
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Followed orders precisely for correct items, sizes and quantities.
- Stocked designated items on shelves, end caps and displays.
Overnight Stock Associate
Walmart
06.2005 - 08.2008
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Stocked designated items on shelves, end caps and displays.
- Interacted with guests in friendly and knowledgeable way.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
Material Handler
Prime Flight Aviation
02.2007 - 04.2008
- Used hand-held scanners and physical logs to accurately track item movements.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Attached identifying tags to containers to mark with identifying shipping information.
- Operated equipment while observing standard safety procedures.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Custodial Lead
Jacksonville Aviation Authority
05.2007 - 12.2007
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
- Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
- Performed custodial duties to maintain area in clean and habitable condition.
- Sanitized and maintained floors by sweeping, mopping and refinishing.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Produce Clerk
Winn Dixie Supermarket
02.2006 - 04.2007
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Kept tidy and organized area to comply with cleanliness standards.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Lumber Customer Service Associate
Lowes Home Improvements
05.2004 - 04.2005
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and provided backup support for organizational leadership.
Stock Associate
Publix Super Markets Inc
12.1999 - 04.2005
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Managed inventory storage in clean and organized fashion.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
Stock Associate
BJ's Wholesale
02.2001 - 06.2002
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Picked and packed order items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Education
Bachelor of Arts - Business Administration And Management
Allen University
Columbia, SCSkills
- Excellent Work Ethic
- Safety Protocol Knowledge
- Safe Workplace Procedures
Fishing, reading, bowling.
Love to do for relaxations
Timeline
Flooring Associate
Home Depot
12.2020 - Current
Stock Associate
Publix Super Markets Inc
08.2018 - 07.2023
Merchandising Associate
Coca-Cola
08.2016 - 08.2018
Stock Associate
Publix Super Markets Inc
08.2008 - 06.2016
Custodial Lead
Jacksonville Aviation Authority
05.2007 - 12.2007
Material Handler
Prime Flight Aviation
02.2007 - 04.2008
Produce Clerk
Winn Dixie Supermarket
02.2006 - 04.2007
Overnight Stock Associate
Walmart
06.2005 - 08.2008
Lumber Customer Service Associate
Lowes Home Improvements
05.2004 - 04.2005
Stock Associate
BJ's Wholesale
02.2001 - 06.2002
Stock Associate
Publix Super Markets Inc
12.1999 - 04.2005
Bachelor of Arts - Business Administration And Management
Allen University
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