James Burnes

• Mitigated business risks by working closely with staff members and assessing performance.
• Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
• Hired and onboarded team members to meet immediate and expected demand.
• Formed and sustained strategic relationships with clients.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
• Created company handbook to document corporate policies and procedures.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Developed and implemented operational procedures to ensure quality standards are met.
• Responded to information requests from superiors, providing specific documentation.
• Developed key performance indicators to measure effectiveness of operational processes.

• Ensured compliance with applicable laws and regulations.
• Scheduled and monitored on-site inspections of facility.
• Reviewed invoices from suppliers to ensure accuracy prior to payment processing.
• Managed budgeting processes related to facilities operations including labor costs.
• Formed and sustained strategic relationships with clients.
• Monitored building maintenance activities to ensure quality workmanship.
• Enforced compliance with OSHA regulations and company policies.
• Implemented energy efficient practices such as lighting upgrades or HVAC modifications.
• Identified cost-saving strategies for continuous improvement initiatives.
• Delegated work to staff, setting priorities and goals.
• Supervised the installation, repair, and upkeep of facility equipment and systems.
• Held oversight of equipment maintenance, repairs and installations scheduling and work performed.
• Provided training to new employees on proper use of equipment and safety protocols.
• Inspected equipment, facility grounds, external building structure and systems on regular basis.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Created reports on operational performance metrics for senior management review.
• Assessed facility operations and employee activities to enforce and adhere to workplace safety regulations.
• Scheduled preventative maintenance tasks for all facility systems on a regular basis.
• Collaborated with vendors to negotiate contracts that meet the needs of the organization.
• Conducted regular inspections to identify potential hazards or areas for improvement.
• Developed plans for emergency response in case of natural disasters or other incidents.

• Daily management of 5 buildings spanning 500,000sqft and a population of 3500
• Promptly manage direct reports development, team performance, and client customer-service
• Manage on-site and learning portal training and management of 6 team members
• Implement TPM & manage critical incidents to reach zero-target controlled incidents
• Saved client $100,000USD / annually by prioritizing in-house repair to cut costs
• Effective on-site vendor management, ownership & oversight to meet client standards
• Effective around-the-clock coordination with management to facilitate property operations
• Ensure owner portfolio wide-initiatives meet the highest level of compliance & governance regulations
• Create & manage CEWA’s to assess projects scope and potential impact in line with client/JLL operations
• Campus-wide daily management of activities & installation of 6MEG Solar System on roofs and canopies
• Develop a Capital Plan using Asset-scoring to upgrade infrastructure and meet client sustainability & reliability goals
• Develop & implement innovative projects to reduce all operating costs while increasing productivity and longevity:

· Landscape Water usage management

· Solar Installation

· Central Plant optimization

· UPS right sizing

· BMS Scheduling

· HVAC Upgrades

• Maintain asset inventory data and perform preventive maintenance on critical equipment using Corrigo
• Complete JLL OCP annual compliance audit – scoring highest score of (5) (for 4 consecutive years)
• Manage & upload reports of Legionella Testing – Cooling Towers
• Minimize COVID-19 response impact