James Burns
Laurel,MD
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
7
7
years of professional experience
Work History
Billing Specialist
Greater Maryland Pain Management
03.2022 - Current
- Improved billing accuracy by implementing a streamlined invoicing process.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Increased efficiency within the department by automating routine processes using specialized software tools.
- Simplified complex billing procedures for clients by creating easy-to-understand documentation and training materials.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Developed customized reports for management, providing valuable insights into trends, anomalies, and opportunities for improvement in the billing process.
- Enhanced data integrity by implementing strict quality control measures on all billable items entered into the system.
- Streamlined interdepartmental communication to accelerate resolution of overlapping or unclear charges on client accounts.
- Supported company growth initiatives by maintaining a scalable billing infrastructure capable of handling increased volumes of transactions smoothly and efficiently.
- Implemented dispute resolution protocols that resulted in faster resolution times while preserving positive business relationships with clients.
- Optimized workflow processes for increased productivity within the Billing Department, enabling staff members to focus on more strategic tasks.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Continuously updated billing policies and procedures, ensuring that the department remained agile in response to evolving business needs.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked with multiple departments to check proper billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Processed and verified invoices to secure accuracy of billing information.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Prepared and submitted monthly billing reports to management for financial overview.
- Identified payment trends and adjusted billing processes accordingly to retain customers.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Utilized various software programs to process customer payments.
- Monitored outstanding invoices and performed collections duties.
- Collaborated with customers to resolve disputes.
- Maintained accurate records of customer payments.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Generated monthly billing and posting reports for management review.
- Reconciled accounts receivable to general ledger.
Revenue Cycle Manager
PE GI
05.2017 - 12.2021
- Improved revenue cycle efficiency by streamlining processes and implementing best practices.
- Reduced accounts receivable days outstanding, optimizing billing and collections efforts.
- Managed cross-functional teams to improve overall revenue cycle operations.
- Increased cash flow through timely resolution of payer denials and underpayments.
- Developed targeted strategies for improving patient registration accuracy and reducing errors.
- Implemented process improvements, ensuring accurate charge capture and coding compliance.
- Established strong relationships with payers, improving communication and resolving disputes more effectively.
- Collaborated with clinical departments to optimize charge capture, documentation, and billing processes.
- Provided staff training on revenue cycle management best practices, increasing productivity across the department.
- Conducted regular audits to identify areas for improvement in the revenue cycle process.
- Streamlined workflows to minimize claim rejections and maximize reimbursement rates from insurance providers.
- Coordinated with finance team to produce accurate monthly reports on collection metrics and trends.
- Monitored industry trends to anticipate changes that may impact the organization''s revenue cycle performance.
- Analyzed complex data sets to derive actionable insights for improving internal processes related to revenue cycle management.
- Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
- Monitored and guided revenue cycle operations.
- Supported clinical team members with revenue cycle procedures and addressed issues.
- Completed financial reporting and analysis for billing revenue cycle.
- Supported financial director with special projects and additional job duties.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Established and checked coding procedures, monitored reports and updated internal files.
- Complied with established internal controls and policies.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Improved overall financial reporting by streamlining control processes and reporting structures.
Education
Associate of Applied Business - Business
Everest College - Arlington, VA
Arlington06.2005
Skills
- Payment posting
- Contract Preparation
- Claims Processing
- Invoice Processing
- Billing systems and software
- Collections
- Records organization and review
- Collection practices
- Research and due diligence
- Audit Procedures
- Month-end closing procedures
- Medical coding knowledge
- Customer Engagement
- Accounts receivable management
- Claim submission
- Record preparation
- Data entry proficiency
- Insurance Verification
- Patient account management
- Invoicing proficiency
- Denial Management
- Word Processing
- Customer Account Management
- Correspondence Preparation
- Hour Tracking
- Invoice Generation
- Payment Processing
- Discrepancy Resolution
- Financial Reporting
- Financial Documentation
- Dispute Negotiation
- Customer Service
- Records Research
- Account Reconciliation
- Collections processing
- General accounting
- Data Analysis
- Bank Statement Reconciliation
- Bookkeeping
- Account updating
- Inquiry Handling
- Administrative Support
- Quality Control
- Mail Sorting
- Automated processing
- Collections duties
- Interpersonal Skills
- A/P and A/R expertise
- Multitasking
- Reliability
- Auditing proficiency
- General Ledger Entries
- Attention to Detail
- Quality Assurance Management
- Interpersonal Communication
- Year-end reporting
- Problem-solving abilities
- Decision-Making
- Teamwork and Collaboration
- Analytical Thinking
- Organizational Skills
- Financial report creation
- Payment Transactions
- Customer Relations
- Statement Distribution
- Discrepancy Reconciliation
- Time management abilities
- Professional Demeanor
- Adaptability
- Account Posting
Timeline
Billing Specialist
Greater Maryland Pain Management
03.2022 - Current
Revenue Cycle Manager
PE GI
05.2017 - 12.2021
Associate of Applied Business - Business
Everest College - Arlington, VA