James Burns
Dunedin,FL
Summary
Dynamic Sales/Service Technician with a proven track record at Monkey Rock Pool Service, excelling in customer service and problem-solving. Expert in installation and repair, I enhanced customer satisfaction through timely service and effective communication, while fostering a motivated team environment. Committed to safety and operational excellence, I consistently achieved high-quality results.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
23
23
years of professional experience
Work History
Sales/Service Technician/Account Manager
Monkey Rock Pool Service
03.2009 - 02.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Assistant Manager/Dispatch Coordinator/Counter Person
Bumper To Bumper Auto Parts
10.2001 - 11.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Clearwater High School
Clearwater, FLAssociate of Science - Business
Saint Petersburg College
Clearwater, FL05-2026
Skills
- Installation and repair
- Attention to detail
- Customer service
- Work with minimal supervision
- Decision-making
- Time management
- Verbal and written communication
- Problem-solving
- Planning and implementation
- Interpersonal communication
Timeline
Sales/Service Technician/Account Manager
Monkey Rock Pool Service
03.2009 - 02.2025
Assistant Manager/Dispatch Coordinator/Counter Person
Bumper To Bumper Auto Parts
10.2001 - 11.2008
High School Diploma -
Clearwater High School
Associate of Science - Business
Saint Petersburg College
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