JAMES BURROLA
Wesley Chapel,FL
Summary
Experience FC Associate with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success. Enthusiastic FC Associate willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
34
34
years of professional experience
Work History
Advanced Medical Support Assistant
Department Of Veterans Affairs
11.2006 - Current
- Provided compassionate support, addressing patient concerns and inquiries in professional manner.
- Maintained strict compliance with HIPAA regulations, ensuring protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as reliable liaison between physicians, nurses, and administrative personnel.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering welcoming environment at all times.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into team.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
- Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
- Eased patient anxiety through clear explanation of procedures, treatments, and upcoming appointments while addressing their concerns respectfully.
- Reduced errors in billing by diligently verifying insurance coverage and obtaining necessary prior authorizations for procedures.
- Maintained and obtained medical records.
- Contributed to higher patient retention rates by consistently delivering compassionate care during check-in/check-out processes.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Interviewed patients to verify and update clinical and demographic records.
- Facilitated positive relationships with external providers through effective coordination and communication of patient referrals.
- Handled prescription refills requests promptly under the supervision of healthcare providers for improved medication adherence among patients.
- Maintained a strong understanding of insurance policies, enabling prompt resolution of billing discrepancies and reduced claim denials.
- Assisted physician with diagnostic and therapeutic procedures by collecting laboratory specimens and changing wound dressings.
- Prepared treatment rooms for patient examinations by setting up medical equipment.
- Prepared labs and other routine examinations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Oriented and trained new staff on proper procedures and policies.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
Inbound Receiver
Amazon
06.2022 - Current
- Maintained a safe work environment by adhering to safety guidelines and properly operating equipment during the receiving process.
- Optimized space utilization within the warehouse by efficiently organizing received items based on size, weight, and category requirements.
- Collaborated with team members to unload trucks, expedite the receiving process, and minimize delays.
- Increased operational efficiency through proper storage of received items according to company standards and procedures.
- Reduced discrepancies in inventory by promptly identifying and reporting damaged or missing items upon receipt.
- Handled day-to-day shipping and receiving overseeing more than 1000's packages per day.
Logistics Specialist
U.S. Navy
01.1990 - 06.2006
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stock outs.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Tracked and managed transfer paperwork such as packing lists.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Negotiated contracts with suppliers, securing favorable terms that contributed to overall cost savings initiatives.
- Worked with customers to integrate processes and correct issues.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Lead team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
- Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
- Reviewed pricing structures and conducted negotiations to obtain favorable rates and conditions.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Generated monthly performance reports to track and analyze shipping trends.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
- Registered vendors and customers on database to maintain updated roster.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Managed inventory levels to verify availability of stock for customer orders.
- Monitored performance of logistics operations to identify areas for improvement.
- Updated and maintained databases to track shipments and inventory.
- Prepared and presented reports to management on logistics performance.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Built and established relationships with staff and vendors.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Analyzed customer requirements and provided customized logistics solutions.
Education
No Degree - Medical Assisting
Hillsborough Community College
Tampa, FL06.2008
High School Diploma -
San Manuel High School
San Manuel, AZ05.1989
Skills
- Loading and unloading
- Workplace Cleanliness
- Shipping and receiving
- Pallet Jack Handling
- Adaptable to change
- Warehouse Operations
- Maintaining equipment
- Teamwork and Cooperation
- Self-Motivated and Independent
- Attention to Detail
- Punctual and Reliable
- Warehouse Safety
- Effective Communication
Timeline
Inbound Receiver
Amazon
06.2022 - Current
Advanced Medical Support Assistant
Department Of Veterans Affairs
11.2006 - Current
Logistics Specialist
U.S. Navy
01.1990 - 06.2006
No Degree - Medical Assisting
Hillsborough Community College
High School Diploma -
San Manuel High School