James Byrne
Summary
Dynamic Operations Manager with a proven track record at Waste Management, excelling in problem-solving and team leadership. Achieved a 97% customer satisfaction rate by optimizing delivery operations and implementing safety protocols. Skilled in enhancing operational efficiency and fostering strong client relationships, driving significant cost savings and compliance.
Overview
11
11
years of professional experience
Work History
Operations Manager
Waste Management
03.2025 - Current
- Led safety-first culture, implementing training and compliance protocols that reduced workplace incidents and vehicle accidents.
- Optimized delivery operations, improving route efficiency and resource allocation, to insure maximum results.
- Maintained high customer service standards, resolving delivery issues promptly and maintaining customer vitals above 97%.
- Identified cost-saving opportunities, cutting fuel consumption and maintenance expenses through preventive measures and technology upgrades.
Transfer Station Manager
Waste Management
03.2022 - 03.2025
- Managed daily operations of a high-volume transfer station, ensuring compliance with local, state, and federal environmental regulations.
- Supervised and trained a team of equipment operators, scale house attendants, and support staff to maintain safe, efficient workflow.
- Oversaw inbound/outbound waste flow, ensuring timely transfer and optimal load planning to maximize hauling efficiency.
- Collaborated with haulers, contractors, and regulatory agencies to maintain smooth operations and positive working relationships.
- Monitored budgets, labor, and equipment usage to identify opportunities for cost savings and improved resource allocation.
- Delivered excellent customer service, resolving disputes and ensuring consistent, professional interactions with municipal and commercial clients.
- Maintained site records, permits, and reporting documentation to ensure full regulatory compliance and audit readiness.
Sales Manager
Canon Solutions America
02.2020 - 03.2022
- Developed and implemented sales strategies to enhance market penetration.
- Trained and mentored team members to achieve individual and group sales targets.
- Analyzed market trends to identify opportunities for revenue growth.
- Fostered strong relationships with key clients to ensure customer satisfaction and retention.
Account Executive
Canon Solutions America
03.2015 - 02.2020
- Cultivated relationships with clients to enhance account satisfaction and retention.
- Developed tailored marketing strategies to meet diverse client needs and boost engagement.
- Conducted thorough market research to identify trends and inform strategic decision-making.
- Collaborated with cross-functional teams to deliver integrated solutions for clients.
Education
Associate of Science - Air Traffic Control
Broward College
Davie, FL05-2010
Skills
- Problem-solving
- Team leadership
- Customer service
- Operational efficiency
Timeline
Operations Manager
Waste Management
03.2025 - Current
Transfer Station Manager
Waste Management
03.2022 - 03.2025
Sales Manager
Canon Solutions America
02.2020 - 03.2022
Account Executive
Canon Solutions America
03.2015 - 02.2020
Associate of Science - Air Traffic Control
Broward College