JAMES BYRNES
Manlius,NY
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Business Manager
Apple, Inc.
Syracuse, NY
03.2013 - Current
- Lead team of business specialists dedicated to discover and create innovative solutions that help companies succeed
- Achieved 180% to Forecast ̶ Team generated most business revenue in UPNY Market ($2,500,000 in Quarterly Revenue) ̶ Top Team in Mac Sales, iPod Sales and iPhone Sales ̶ 32% to Store Revenue
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Business Consultant
King Pro Services
Winter Garden, FL
07.2020 - 12.2021
- Professional contracting business dedicated to provide quality services to both residential and commercial businesses, Developed and implemented sales growth strategy for entire company Partnered with Mainstreethost to implement search engine optimization strategy
- Organized and oversaw solid business portfolio bringing in 100% of revenue objective in 1-year
- Created commission plan and set goals for sales team
- Identified and assessed opportunities within each vertical market, and involved in proposal development
- Collaborated with key decision makers to provide go forward strategy to grow market segments
- Identified CRM system for business and trained staff to effectively manager client relationships and quotes.
- Built sales opportunity pipeline through targeted and subliminal prospecting methodologies.
- Defined regional sales strategies, developing and revising annual and quarterly sales plans for review by organizational leadership.
- Reported on leads, sales opportunities, progress and activity, informing weekly forecasts and monthly pipeline development.
NATIONAL SALES MANAGER
WYNIT Distribution, LLC
Syracuse, NY
11.2000 - 03.2013
- Promoted to oversee 10 sales representatives managing 1,200 domestic and international accounts across 3 market segments
- Achieved 101% sales quota, 2009-2011
- Generated over $60M in annual sales revenue
- Increased revenue $1.7M+, 2011
- Team generated 376 new customers
- Team generated 128 new customers billing over $1,000 in initial new revenue
- 2 out of 8 for most new revenue
- Averaged $145K in new monthly revenue
- Increased business with existing clients over 25%, proving largest percentage of sales revenue growth companywide
- #1 sales team in nation for unit sales and #2 in revenue for Hitachi projectors
- Targeted competitive manufacturers to grow business year-over-year
- 10% increase in Fargo Identification business
- 8% increase Datacard identification business
- 18% increase Axis Surveillance business
- 75% growth Q1 of 2012
- Focused sales strategy on solution selling to strategic accounts
- Developed training programs for account managers targeting strategic accounts across multiple market segments.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Led solution development efforts to address end-user needs while coordinating involvement of company and partner personnel.
- Assessed, clarified and validated partner needs to nurture relationships and achieve success.
Education
MBA - Business Management
University of Massachusetts Amherst
Amherst, MA05.2020
Bachelor of Arts -
University of Massachusetts Amherst
Amherst, MA05.2000
Varsity Baseball Team Division 1 Pitcher -
University of Massachusetts Amherst
Amherst, MA05.2000
Skills
- Staff Management
- Technical Proficiency
- Strategic Planning
- Project Management
- Performance Tracking and Evaluations
- Employee Coaching and Motivation
- Productivity Performance
- Managing Career Progression
- Supplier Relations
- Account and Territory Management
Certification
Apple, Inc. Business Leader Fundamental Training, Cupertino, CA.
Apple, Inc. Sales Excellence Training
Dale Carnegie Training: High Impact Presentations
Sandler Sales and Management Training; President's Club. Trained in the areas of Management and Leadership. Completed course on Negotiations training, Network training as well as Coaching and Mentoring.
Timeline
Business Consultant
King Pro Services
07.2020 - 12.2021
Business Manager
Apple, Inc.
03.2013 - Current
NATIONAL SALES MANAGER
WYNIT Distribution, LLC
11.2000 - 03.2013
MBA - Business Management
University of Massachusetts Amherst
Bachelor of Arts -
University of Massachusetts Amherst
Varsity Baseball Team Division 1 Pitcher -
University of Massachusetts Amherst
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