James C. Ruzicka

• Lead regular and special Town Council meetings while ensuring compliance with Florida Sunshine Law, municipal governance standards, public records requirements, and public transparency requirements.

• Interface with citizens and the public to represent constituent interests, address concerns, and communicate municipal initiatives, policies, decisions, and community priorities.

• Interface regularly with local, county, regional, state, and federal government officials to develop relationships and partnerships benefiting the citizens of the municipality.

• Interpretation, review, amendment, drafting, and implementation of municipal ordinances, resolutions, contracts, policies, and other official documentation.

• Attended and participated in public forums, community events, public hearings, workshops, conferences, televised events, and informal meetings.

• Directed operations, planning, administration, and strategic initiatives affecting municipal departments and services.

• Appointed qualified candidates to department leadership positions, including utility operations and municipal administration roles.

• Directed emergency management planning, disaster response coordination, continuity of operations planning, preparedness activities, and recovery efforts during emergencies and severe weather events.

• Coordinated with County Emergency Management personnel and Emergency Operations Center (EOC) staff during hurricane preparedness, response, recovery, and mitigation activities affecting municipal operations, infrastructure, and residents.

• Participated in emergency preparedness planning, evacuation discussions, public notification efforts, resource coordination, and continuity of government operations during severe weather and disaster incidents.

• Coordinated directly with Florida National Guard units, mutual-aid fire departments, law enforcement agencies, utility providers, volunteer organizations, emergency management officials, the American Red Cross, and community partners during disaster preparedness, response, and recovery operations.

• Directed and coordinated municipal disaster response activities involving resource allocation, Points of Distribution (PODs), debris removal operations, search and rescue support activities, emergency communications, and community assistance efforts.

• Assisted with staging, deployment, accountability, and operational coordination of personnel, equipment, supplies, and emergency resources supporting disaster response and recovery operations.

• Participated in incident assessment, prioritization of response objectives, infrastructure damage evaluation, and coordination of restoration efforts affecting transportation routes, utilities, public facilities, and critical infrastructure.

• Served as a municipal point of contact for interagency coordination during emergency incidents, facilitating communication and operational cooperation among government agencies, emergency responders, utility personnel, and community stakeholders.

• Coordinated with law enforcement, emergency responders, utility personnel, public works staff, county agencies, state agencies, and community organizations during emergency response and recovery operations.

• Assisted in evaluating transportation routes, utility infrastructure, public facilities, and community impacts before, during, and after emergency events to support operational decision-making and public safety objectives.

• Coordinated with county, regional, state, utility, and public safety partners to enhance municipal resilience, emergency preparedness, infrastructure protection, and disaster response capabilities.

• Communicated emergency preparedness information, severe weather updates, evacuation guidance, utility disruptions, and recovery information to residents through public meetings, media engagement, newsletters, and direct constituent communication.

• Assisted with post-disaster response activities, including operating high-water capable vehicles, supporting search and rescue activities, assessing infrastructure conditions, and coordinating community assistance efforts.

• Coordinated with County Emergency Management, the American Red Cross, and other response partners to evaluate municipal facilities for post-disaster sheltering, emergency operations, and disaster support functions. Identified facility capability gaps and led efforts to secure state appropriations and infrastructure funding supporting resiliency improvements, emergency operations capabilities, ADA accessibility upgrades, and long-term community use as both a disaster-support resource and business incubator.

• Implemented safety best practices, operational procedures, and accountability measures for municipal utility and public works operations.

• Utilized critical thinking and analytical decision-making to evaluate complex issues, identify solutions, and make decisions impacting municipal operations, public safety, budgeting, infrastructure, and community development.

• Alerted constituents to government actions, programs, emergency situations, and community initiatives through newsletters, public meetings, media engagement, and direct communication.

• Developed and exercised strong communication, leadership, and organizational skills through leadership of Town Council, budget, planning and zoning, utility, and public hearing meetings.

• Led and maintained professional, orderly, and productive discussion during multiple standing-room-only public hearings involving controversial and highly visible community issues.

• Oversaw municipal financial management, budgeting, reporting, utility operations, profit and loss statements, procurement activities, and capital improvement planning.

• Oversaw material acquisition, equipment procurement, asset management, and contract administration activities.

• Assisted municipal administration with grant applications, funding opportunities, state appropriations requests, and infrastructure funding initiatives supporting community development and public services.

• Acquired bids, evaluated proposals, presented recommendations, and assisted with vendor selection for municipal projects and services.

• Interviewed, hired, coached, developed, evaluated, and when necessary terminated municipal employees while promoting accountability, professionalism, and employee development.

• Negotiated with private companies, contractors, utilities, and service providers to resolve disputes, recover damages, and establish agreements benefiting the municipality.

• Advised municipal leadership regarding information technology, cybersecurity, records management, data protection, and NIST 800-88 Rev.1 data destruction requirements while maintaining municipal computer and network systems, improving operational reliability and reducing recurring technology costs.

• Developed and maintained public-private partnerships contributing to the establishment, growth, and long-term sustainability of local educational programs, veteran organizations, community services, workforce development initiatives, and economic development projects.

• Represented the municipality before county, regional, state, and private-sector stakeholders while advocating for infrastructure improvements, public safety initiatives, economic development opportunities, and long-term community growth objectives.

• Presented municipal priorities, infrastructure needs, grant proposals, funding requests, and legislative priorities before state agencies, legislative offices, regional organizations, and public bodies, assisting in securing appropriations, infrastructure investments, and community development opportunities benefiting municipal residents and stakeholders.

• Manage 16–22 field technicians across multi-state telecommunications infrastructure operations throughout North Florida and South Georgia, with operational oversight supporting up to 197 personnel during regional duty-cycle operations. Who engage in the Installation, Troubleshooting, Maintenance, and Repair of Telecommunication & Network Infrastructure and its various Systems.
• Manage Time Allocation and Prioritize Multiple Tasks with Conflicting deadlines, while Maintaining Customer Satisfaction and Quality.
• Respond to network outages and issues related to circuits, websites, vendors and telecoms.
• Use of Microsoft suite of products, internal Flow Tools and Programs to compile and interpret large quantities of data to develop coaching action plans.
• Identified timeslots for preventive maintenance by examining work schedules and reducing service disruptions for network users.
• Material Management, Inventory and Ordering for all Minor Materials and Company Provided Equipment and Supply Chain Interfacing via Kepler Program.
• Quality Assurance of offered products and Services.
• Constant consistent Training and Research of Emerging Technologies.
• Residential & Business Sales.
• Peer and employee Training.
• Customer Service, Education, and Relations.
• Time and Work Load Management.
• Personal and Vehicle Safety.
• Report writing
• Invoicing and damage claims.
• 10+ years Professional driving, incident free commercial fleet vehicle operation throughout the Southeastern United States.
• Oversee Installation and maintenance, provisioning, dispatch, and testing activities at customer/client sites or company locations for POTS, Special Services, Designed Services, Data Services, Fiber Optic, VOIP, Wan/Lan networks, Satellite, Microwave, U-verse or related power equipment.
• Review, Interpret, Create spreadsheets, Documents, Graphs and Data from a multitude of internal sources
• Proficiency with Microsoft suite of office products.
• Reviewed technician performance and provides feedback, coaching, and appraisal to technicians designed to address performance issues.
• Conduct safety and quality inspections to ensure high quality and safe performance by technicians.
• Identifies and removes roadblocks for safe and efficient performance by technicians.
• Works with Dispatch/Load Balance to ensure that work is effectively assigned and completed within expected time frames.
• Ensures that technician training is complete and meets company and OSHA requirements.
• Administers discipline to technicians and makes recommendations concerning long term. suspensions or terminations of technicians. Interviews, and provides orientation and training to new hires.
• Addresses and resolves customer complaints or service issues.
• Receives technician grievances and resolves them at step one level as appropriate. Handles other issues related to union matters, as necessary.
• Ensures that all functions are performed in a timely fashion to meet customer and company specifications.
• Responsible for planning, organizing, and directing all operations with respect to installation support, service and major moves, adds, and changes.
• Responsibility for technician time reporting, payroll, and on-call or vacation scheduling.
• Responsible for utilizing KPI's, Management Systems & Operational Control (MSOC) techniques to manage employee efficiency, performance, and customer service.
• Responsible for federal and state legal and DOT requirements for day to day operation of buildings, facilities, company vehicles, and technicians. As well as all Security requirements and building inspection to meet company, local, state, and federal requirements.
• Responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.
• Typically report to second or third level management.
• Works with vendors and contractors as necessary.
• Management of the following union represented titles:

Air Pressure technician

Field Technician

Services Technician

Wire technician

(technician responsibilities)

"Cross-Connect Facilities, Manholes, VRAD, Aerial/Ground Terminals, Buried Encapsulates, Outside Facility and Plant, sub stations, central offices, Aerial and Buried Twisted Pair, Fiber optic, FTTN, FTTP, Coaxial Cable, Point-to-Point Microwave and Satellite systems. VDSL, ADSL and Optical Internet, Voice, B/C VOIP, P.O.T.S, MOCA, Analog/I.P. phones, Wireless video bridges, Entertainment services, Television, Switches, Wireless Extenders, Mesh Networks, Routers, Gateways and Modems. LAN Security Configuration and compliance with industry standards among 802.x families and Encryption types such as WPA2. Mapping and installation, as well as troubleshooting and repair of Whole Home/Premise 2.4 & 5G LAN / Mesh Networks. Administration of Static and dynamic I.P. Gateways, LAN, WAN, DNS Addressing, and VPN Configuration. Troubleshooting and Configuration of third party internet connected devices including but not limited to Computers Linux/Windows/Mac/Android platforms, SMART Devices, Network Switches, Routers, Cameras, tablets, phones, Security systems, and Inside Wiring Circuits for Residential and Enterprise customers"

(Awards and Achievements)

• Positive Meets or Exceeds annual reviews since promotion.
• Successful execution of Grand Park Project 2022 closed ahead of schedule.
• Phase two Grand Park Project successfully completed ahead of schedule 2026
• January of 2023 was rated in the top 30 managers in the country based on KPI performance metrics.

• Selected for assignment to the Maritime Response Squadron following successful completion of Florida State Guard Initial Entry Training (IET) at Camp Blanding Joint Training Center.
• Trained in Deckhand PQS, emergency management, ICS/NIMS incident operations, Incident Command System principles, POD (Point of Distribution) setup, logistics and operations, mass casualty incident response, Search and Rescue (SAR), land and water rescue operations, maritime operations, land navigation, radio communications, convoy procedures, and austere-environment field operations.

• Trained and qualified in safe vessel operations, rescue swimmer operations, water rescue procedures, maritime emergency response, operational risk management, force protection concepts, situational awareness, emergency communications, and decision-making in dynamic environments..

• Completed training in operational risk management, military suicide awareness and prevention, team accountability, peer-support responsibilities, leadership development, mission planning, and emergency preparedness.

• Completed operational familiarization and field training involving chainsaw operations, skid steer operations, UTV and Argo amphibious vehicle operations, emergency response procedures, and disaster-support operations in austere and post-disaster environments.

• Participated in field exercises involving mass casualty response, points of distribution, search operations, casualty movement, disaster-relief activities, and multi-agency emergency response coordination.

• During active deployments, supported maritime operational activities including vessel assistance, towing disabled vessels, waterborne patrol activities, and coordination of marine operations during high-traffic public events and emergency response missions.

• Supported public-facing operations requiring crowd awareness, public interaction, operational discipline, teamwork, accountability, and coordination with multiple agencies and stakeholders.

(Awards & Recognition)

Recognized as part of an award-winning

platoon for Drill & Ceremony, Culmex field performance, and overall platoon motivation.

• Install, Troubleshoot, Maintain and Repair Telecommunication & Network Infrastructure and Systems that utilize SONET OC-3, SONET OC-12, OC-48 Optical Wavelength, and OC-192 Optical Wavelength systems, not limited to but Including. Cross-Connect Facilities, VRAD, Aerial/Ground Terminals, Buried Encapsulates, Outside Facility and Plant, Aerial and Buried Twisted Pair, Fiber optic, FTTN, FTTP, Coaxial Cable, Point-to-Point Microwave and Satellite. Inside Wiring Circuits for Residential and Enterprise Premise of VDSL and ADSL Internet, Voice, B/C VOIP, P.O.T.S, MOCA, Analog/I.P. phones, Wireless video bridges, Entertainment services, Television, Switches, Wireless Extenders, Mesh Networks, Routers, Gateways and Modems.
• LAN Security Configuration and compliance with industry standards among 802.x families and Encryption types such as WPA2.
• Mapping and installation as well as troubleshooting and repair of Whole Home/Premise 2.4 & 5G LAN / Mesh Networks.
• Administration of Static and dynamic I.P. Gateways, LAN, WAN, DNS Addressing, and VPN Configuration.
• Troubleshooting and Configuration of third party internet connected devices including but not limited to Computers Linux/Windows/Mac/Android platforms, SMART Devices, Network Switches, Routers, Cameras, tablets, phones, Security systems.
• Managing Time Allocation and Prioritizing Multiple Tasks/Jobs with Conflicting Appointment windows, while Maintaining Customer Satisfaction and Quality.
• Use of Job Management, Flow Tools and Programs GCAS/WFE/FSTP and Time Reporting Systems such as KRONOS/GCAS/EASE
• Equipment Inventory and Ordering for all Minor Materials and Company Provided Equipment and Supply Chain Interfacing via Kepler Program.
• Quality Assurance of offered products and Services
• Constant consistent Training and Research of Emerging Technologies.
• Residential & Business Sales.
• Peer Training.
• Customer Service, Education, and Relations.
• Time and Work Load Management.
• Personal and Vehicle Safety.
• Report writing/Narrative
• Invoice creation and damage claims.
• Career Improvement through Available training.
• Following Policy Procedures and Chain of Command.
• 3+ Years Professional driving with take home company vehicle.

(Awards & Achievements)

• Two *You Deserve* Awards May/01/2019 for High performing Technician for first Quarter of 2019.
• Making a Difference Award August/2019 Technician round table with upper management.
• Maintaining above average Performance Consistently Based off of AT&T Technician Metrics System
• Currently achieving 209% Efficiency 100% Quality 162% Productivity (M-D) First Month into Second Quarter 2019.
• Member of the AT&T Air Ties Mesh National trial Group 2018
• Multiple Quarterly Appraisals Showing Outstanding Performance Month after Month
• Perfect Voice of the Customer Surveys for Nearly 3 Years
• Monthly Bonuses for Excellent Quality, Efficiency and Customer Service

• Utilizing Expertise In Management, Information Technology, Networking, Device troubleshooting, Electronic refurbishment, De-manufacturing, Triage, Sales, and Shipping Both Domestic and Internationally.
• Project Management and Leadership eg. Maintaining deadlines, Streamlining processes, Risk Management, Team motivation and direction within applicable processes and duties of the position.
• Maintaining allocation of Time Management and Project completion of up to an Eighteen man Team across Six Departments
• Utilization of the Triple Constraint Theory throughout Various Projects.
• Skill sharing with peers, Training of new hires in varying tasks of Inventory and asset allocation, Electronic repair and computer refurbishment Best practice's.
• Report Writing and presentation to Senior Management and Clients.
• Data Security & Sanitation per DOD 5220.22 & NIST SP.800-88RL Guidelines with issuance of CoD.
• Personally supervised and executed NIST 800-88 Rev.1 and DoD-compliant media sanitation and destruction processes for hardware originating from aerospace, defense, and federal agency environments.
• • Managed asset chain-of-custody controls and data destruction verification to maintain compliance and audit integrity.
• Electronic and Physical Destruction of Media Devices and Data Storage Devices.
• Install, configure, troubleshoot, repair, network and test Work Stations and peripherals, Instruct on logging on and accessing network & cloud Services, Databases ect.
• (KL) Penetration Testing of in-house networks, servers and computer systems to identify potential security risks relevant at the time.
• Network Administration & Maintenance of Office & Warehouse System Operations.
• Cloud Computing and Cross platform Networking across multiple company locations.
• Test, troubleshoot, Refurbish, and Rebuild of Various Electronics Equipment such as Audio Video, Server, Security, Medical, and Computer Systems and Software Including DOS/Windows/Linux/Macintosh/Android/Windows server of latest most Current devices to Vintage Devices Predating Amiga and Commodore 64 Systems.
• Computer hardware & Software repair/replace/install, Virus removal, Password recovery, Data recovery, Peripherals, General maintenance, Upgrades, Updates ect.
• De-manufacturing & Triage of Electronics and Components of Electronics for Scrap Commodities.
• Asset Audits and Allocation with security and tracking of units from acquisition to end of life/transfer of Custody.
• Database Management of large in-house inventory.
• Sales Management of In-house and Internet Sales, Research of sales trends
• Management of Domestic and International Shipping Including handling and completing Customs documentation, Requirements, Restrictions, and international laws & by-laws prior to shipping and sale.
• Collaborative planning of Triage, IT, and Shipping department layout on warehouse floor to cater to streamline project completion.
• Research and inventory procurement to meet project demand
• Creation, Collaboration, Implementation, and Revision of Safety, Proper Workplace Policy and procedures While Adhering to SERI-R2 and OSHA Guidelines and Standards.
• Research of industry best practice to develop and implement policies, guidelines and instructional documentation for testing, classification, destruction, sanitation and refurbishment of electronic devices while maintaining RIOS, DoD, SERI-R2 and OSHA Guidelines and Standards.

(Awards & Achievements)

• Logistics and development of asset flow charts and warehouse policies from Acquisition to Destruction/Refurbishment/Resale to resolve deficiencies in existing methods.
• Successfully Proposing Computer refurbishment to the director of operations by efficiently turning a 4000% profit with 30 minutes time in a single day bringing a net profit of a single electronic sale of $581, Creating a Highly Profitable new Avenue of Company Growth and Scope.
• Creation and Management of Ebay and Amazon Stores, Effectively Opening the Internet Market space to the Company.
• Working in Collaboration with The director of operations and Manager of Environmental Safety to implement new company policies & Guidelines to Achieve the SERI R2 Certification and Facilitate a safer more environmentally friendly workplace.

• Management and Oversight of the Duties of a multitude of Crews completing various Construction Projects related to carpentry and drywall.
• Quality Control and Punch out.
• Reading Blue Prints and completing Layout pre-planning and directing crews for Various Projects
• Time Management.

• Two Storefront Locations
• Daily Duties Included Opening of store, Stocking, Auditing, Ordering.
• Sales and Cashiering.
• Research and constant knowledge of Breakthroughs and Trending Products within the realm of Health Foods and Supplements to maintain a cutting edge product base.
• Excelling in Customer Service and maintaining a Confident Client base.
• Staffing Including offering clear concise information pertaining to job duties, Conducting interviews and providing training.
• Maintaining PR including interviews for news articles and maintaining a professional company appearance and gaining exposure.

(Awards & Achievements)

• Collaboration, Founding and Branching into a second location including real estate acquisition, Branding Design, Stock & Store Front Preparation.
• Featured in Two local news papers.

• Operated Various equipment primarily B series wheel loaders for land clearing and root rake operations and moved materials to various locations to meet job schedule demands.
• Inspected, cleaned, and performed operator level maintenance on equipment in accordance with standards.
• Operated machining equipment safely with team of operators.

• Site Prep for Monolithic and Stem wall Foundations
• Finish Concrete including broom, Stained, Stamped, and slick finishes
• Masonry including Block, Brick, decorative such as split-face ect.
• Framing and Metal Roofing 26-29 Gage Tin and Hurricane buildings.
• Motivation and Training of employees.
• Estimation and invoicing.