James C Ruzicka

• Leads Regular/Special town council meetings while ensuring compliance with FL sunshine law.
• Interface with citizens and the public to strongly represent desires to the board.
• Interface with Local and State government regularly to grow relationships at all levels of government for the benefit of the citizens of our municipality.
• Interpretation, amendment, and review of Ordinances.
• Attended public forums, events and informal meetings.
• Directed operations, planning and administration of city departments.
• Appointed qualified candidates to department heads such as supervisor of Utility Operations
• Signed contracts, ordinances and other official documentation to execute orders of office.
• Emergency Management operations and planning.
• Implementation of Safety best practice and procedures for utility staff.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Alerted constituents of government actions and programs by way of newsletters, personal appearances at town meetings and individual meetings.
• Developed and exercised strong communication and organizational skills through leadership of Town Initiative, Budget, and Planning and Zoning meetings.
• Oversight of financial management and reporting.
• Oversight of Utility profit and loss statements.
• Oversight of material and asset acquisition.
• Assisted town manager with grant applications.
• Led and maintained peaceful discussion of multiple standing room only public hearings on hard topics.
• Interface with Senior management of private companies to resolve disputes and come to financial agreements on services/ damages to city property.
• Advise the city manager on topics of data security and requirements in alignment with NIST 808-88 Rev.1 as well maintained computer and network systems of the Town of Lee resulting in a $600 monthly savings to the city.
• Coaching and development of city employees, from utilities to clerk encompassing accountability and positive reinforcement recognition.
• Interviewing and hiring of city applicants and Termination of city employees.
• Acquired bids, presented, and made recommendations to the city council for various interests of the public and board.

• Manage crews of 16-22 technicians over a very large geographical zone. up to 197 technicians during duty cycles, who engage in the Installation, Troubleshooting, Maintenance, and Repair of Telecommunication & Network Infrastructure and its various Systems.
• Manage Time Allocation and Prioritize Multiple Tasks with Conflicting deadlines, while Maintaining Customer Satisfaction and Quality.
• Respond to network outages and issues related to circuits, websites, vendors and telecoms.
• Use of Microsoft suite of products, internal Flow Tools and Programs to compile and interpret large quantities of data to develop coaching action plans.
• Identified timeslots for preventive maintenance by examining work schedules and reducing service disruptions for network users.
• Material Management, Inventory and Ordering for all Minor Materials and Company Provided Equipment and Supply Chain Interfacing via Kepler Program.
• Quality Assurance of offered products and Services.
• Constant consistent Training and Research of Emerging Technologies.
• Residential & Business Sales.
• Peer and employee Training.
• Customer Service, Education, and Relations.
• Time and Work Load Management.
• Personal and Vehicle Safety.
• Report writing
• Invoicing and damage claims.
• 7+ years Professional driving with company vehicle no MVA.
• Oversee Installation and maintenance, provisioning, dispatch, and testing activities at customer/client sites or company locations for POTS, Special Services, Designed Services, Data Services, Fiber Optic, VOIP, Wan/Lan networks, Satellite, Microwave, U-verse or related power equipment.
• Review, Interpret, Create spreadsheets, Documents, Graphs and Data from a multitude of internal sources
• Proficiency with Microsoft suite of office products.
• Reviewed technician performance and provides feedback, coaching, and appraisal to technicians designed to address performance issues.
• Conduct safety and quality inspections to ensure high quality and safe performance by technicians.
• Identifies and removes roadblocks for safe and efficient performance by technicians.
• Works with Dispatch/Load Balance to ensure that work is effectively assigned and completed within expected time frames.
• Ensures that technician training is complete and meets company and OSHA requirements.
• Administers discipline to technicians and makes recommendations concerning long term. suspensions or terminations of technicians. Interviews, and provides orientation and training to new hires.
• Addresses and resolves customer complaints or service issues.
• Receives technician grievances and resolves them at step one level as appropriate. Handles other issues related to union matters, as necessary.
• Ensures that all functions are performed in a timely fashion to meet customer and company specifications.
• Responsible for planning, organizing, and directing all operations with respect to installation support, service and major moves, adds, and changes.
• Responsibility for technician time reporting, payroll, and on-call or vacation scheduling.
• Responsible for utilizing KPI's, Management Systems & Operational Control (MSOC) techniques to manage employee efficiency, performance, and customer service.
• Responsible for federal and state legal and DOT requirements for day to day operation of buildings, facilities, company vehicles, and technicians. As well as all Security requirements and building inspection to meet company, local, state, and federal requirements.
• Responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.
• Typically report to second or third level management.
• Works with vendors and contractors as necessary.
• Management of the following union represented titles:

Air Pressure technician

Field Technician

Services Technician

Wire technician

(technician responsibilities)

"Cross-Connect Facilities, Manholes, VRAD, Aerial/Ground Terminals, Buried Encapsulates, Outside Facility and Plant, sub stations, central offices, Aerial and Buried Twisted Pair, Fiber optic, FTTN, FTTP, Coaxial Cable, Point-to-Point Microwave and Satellite systems. VDSL, ADSL and Optical Internet, Voice, B/C VOIP, P.O.T.S, MOCA, Analog/I.P. phones, Wireless video bridges, Entertainment services, Television, Switches, Wireless Extenders, Mesh Networks, Routers, Gateways and Modems. LAN Security Configuration and compliance with industry standards among 802.x families and Encryption types such as WPA2. Mapping and installation, as well as troubleshooting and repair of Whole Home/Premise 2.4 & 5G LAN / Mesh Networks. Administration of Static and dynamic I.P. Gateways, LAN, WAN, DNS Addressing, and VPN Configuration. Troubleshooting and Configuration of third party internet connected devices including but not limited to Computers Linux/Windows/Mac/Android platforms, SMART Devices, Network Switches, Routers, Cameras, tablets, phones, Security systems, and Inside Wiring Circuits for Residential and Enterprise customers"

(Awards and Achievements)

• Positive Meets or Exceeds annual reviews since promotion.
• Successful execution of Grand Park Project 2022 closed ahead of schedule.
• January of 2023 was rated as one of the top 30 managers in the country based on KPI performance metrics.

• Install, Troubleshoot, Maintain and Repair Telecommunication & Network Infrastructure and Systems that utilize SONET OC-3, SONET OC-12, OC-48 Optical Wavelength, and OC-192 Optical Wavelength systems, not limited to but Including. Cross-Connect Facilities, VRAD, Aerial/Ground Terminals, Buried Encapsulates, Outside Facility and Plant, Aerial and Buried Twisted Pair, Fiber optic, FTTN, FTTP, Coaxial Cable, Point-to-Point Microwave and Satellite. Inside Wiring Circuits for Residential and Enterprise Premise of VDSL and ADSL Internet, Voice, B/C VOIP, P.O.T.S, MOCA, Analog/I.P. phones, Wireless video bridges, Entertainment services, Television, Switches, Wireless Extenders, Mesh Networks, Routers, Gateways and Modems.
• LAN Security Configuration and compliance with industry standards among 802.x families and Encryption types such as WPA2.
  
• Mapping and installation as well as troubleshooting and repair of Whole Home/Premise 2.4 & 5G LAN / Mesh Networks.
• Administration of Static and dynamic I.P. Gateways, LAN, WAN, DNS Addressing, and VPN Configuration.
• Troubleshooting and Configuration of third party internet connected devices including but not limited to Computers Linux/Windows/Mac/Android platforms, SMART Devices, Network Switches, Routers, Cameras, tablets, phones, Security systems.
• Managing Time Allocation and Prioritizing Multiple Tasks/Jobs with Conflicting Appointment windows, while Maintaining Customer Satisfaction and Quality.
• Use of Job Management, Flow Tools and Programs GCAS/WFE/FSTP and Time Reporting Systems such as KRONOS/GCAS/EASE
• Equipment Inventory and Ordering for all Minor Materials and Company Provided Equipment and Supply Chain Interfacing via Kepler Program.
• Quality Assurance of offered products and Services
• Constant consistent Training and Research of Emerging Technologies.
• Residential & Business Sales.
• Peer Training.
• Customer Service, Education, and Relations.
• Time and Work Load Management.
• Personal and Vehicle Safety.
• Report writing/Narrative
• Invoice creation and damage claims.
• Career Improvement through Available training.
• Following Policy Procedures and Chain of Command.
• 3+ Years Professional driving with take home company vehicle.

(Awards & Achievements)

• Two *You Deserve* Awards May/01/2019 for High performing Technician for first Quarter of 2019.
• Making a Difference Award August/2019 Technician round table with upper management.
• Maintaining above average Performance Consistently Based off of AT&T Technician Metrics System
• Currently achieving 209% Efficiency 100% Quality 162% Productivity (M-D) First Month into Second Quarter 2019.
• Member of the AT&T Air Ties Mesh National trial Group 2018
• Multiple Quarterly Appraisals Showing Outstanding Performance Month after Month
• Perfect Voice of the Customer Surveys for Nearly 3 Years
• Monthly Bonuses for Excellent Quality, Efficiency and Customer Service

• Utilizing Expertise In Management, Information Technology, Networking, Device troubleshooting, Electronic refurbishment, De-manufacturing, Triage, Sales, and Shipping Both Domestic and Internationally.
• Project Management and Leadership eg. Maintaining deadlines, Streamlining processes, Risk Management, Team motivation and direction within applicable processes and duties of the position.
  
• Maintaining allocation of Time Management and Project completion of up to an Eighteen man Team across Six Departments
• Utilization of the Triple Constraint Theory throughout Various Projects.
• Skill sharing with peers, Training of new hires in varying tasks of Inventory and asset allocation, Electronic repair and computer refurbishment Best practice's.
• Report Writing and presentation to Senior Management and Clients.
• Data Security & Sanitation per DOD 5220.22 & NIST SP.800-88RL Guidelines with issuance of CoD.
• Electronic and Physical Destruction of Media Devices and Data Storage Devices.
• Install, configure, troubleshoot, repair, network and test Work Stations and peripherals, Instruct on logging on and accessing network & cloud Services, Databases ect.
• (KL) Penetration Testing of in-house networks, servers and computer systems to identify potential security risks relevant at the time.
• Network Administration & Maintenance of Office & Warehouse System Operations.
• Cloud Computing and Cross platform Networking across multiple company locations.
• Test, troubleshoot, Refurbish, and Rebuild of Various Electronics Equipment such as Audio Video, Server, Security, Medical, and Computer Systems and Software Including DOS/Windows/Linux/Macintosh/Android/Windows server of latest most Current devices to Vintage Devices Predating Amiga and Commodore 64 Systems.
• Computer hardware & Software repair/replace/install, Virus removal, Password recovery, Data recovery, Peripherals, General maintenance, Upgrades, Updates ect.
• De-manufacturing & Triage of Electronics and Components of Electronics for Scrap Commodities.
• Asset Audits and Allocation with security and tracking of units from acquisition to end of life/transfer of Custody.
• Database Management of large in-house inventory.
• Sales Management of In-house and Internet Sales, Research of sales trends
• Management of Domestic and International Shipping Including handling and completing Customs documentation, Requirements, Restrictions, and international laws & by-laws prior to shipping and sale.
• Collaborative planning of Triage, IT, and Shipping department layout on warehouse floor to cater to streamline project completion.
  
• Research and inventory procurement to meet project demand
• Creation, Collaboration, Implementation, and Revision of Safety, Proper Workplace Policy and procedures While Adhering to SERI-R2 and OSHA Guidelines and Standards.
• Research of industry best practice to develop and implement policies, guidelines and instructional documentation for testing, classification, destruction, sanitation and refurbishment of electronic devices while maintaining RIOS, DoD, SERI-R2 and OSHA Guidelines and Standards.
  

(Awards & Achievements)

• Logistics and development of asset flow charts and warehouse policies from Acquisition to Destruction/Refurbishment/Resale to resolve deficiencies in existing methods.
• Successfully Proposing Computer refurbishment to the director of operations by efficiently turning a 4000% profit with 30 minutes time in a single day bringing a net profit of a single electronic sale of $581, Creating a Highly Profitable new Avenue of Company Growth and Scope.
• Creation and Management of Ebay and Amazon Stores, Effectively Opening the Internet Market space to the Company.
• Working in Collaboration with The director of operations and Manager of Environmental Safety to implement new company policies & Guidelines to Achieve the SERI R2 Certification and Facilitate a safer more environmentally friendly workplace.

• Management and Oversight of the Duties of a multitude of Crews completing various Construction Projects related to carpentry and drywall.
• Quality Control and Punch out.
• Reading Blue Prints and completing Layout pre-planning and directing crews for Various Projects
• Time Management.

• Two Storefront Locations
• Daily Duties Included Opening of store, Stocking, Auditing, Ordering.
• Sales and Cashiering.
• Research and constant knowledge of Breakthroughs and Trending Products within the realm of Health Foods and Supplements to maintain a cutting edge product base.
• Excelling in Customer Service and maintaining a Confident Client base.
• Staffing Including offering clear concise information pertaining to job duties, Conducting interviews and providing training.
• Maintaining PR including interviews for news articles and maintaining a professional company appearance and gaining exposure.

(Awards & Achievements)

• Collaboration, Founding and Branching into a second location including real estate acquisition, Branding Design, Stock & Store Front Preparation.
• Featured in Two local news papers.

• Site Prep for Monolithic and Stem wall Foundations
• Finish Concrete including broom, Stained, Stamped, and slick finishes
• Masonry including Block, Brick, decorative such as split-face ect.
• Framing and Metal Roofing 26-29 Gage Tin and Hurricane buildings.
• Motivation and Training of employees.
• Estimation and invoicing.