James Cahill
Fishers,IN
Summary
Service-Operations individual with several years’ experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of physical stamina and consistent adherence to established processes and procedures. Known for strong communication, analytical thinking, and ability to manage multiple priorities.
Overview
21
21
years of professional experience
Work History
Ops Manager
Williams Brothers Health Care Pharmacy
10.2024 - 08.2025
- Successfully led 45 team members and two direct report supervisors, fostering a culture of trust and growth.
- Monitored technician performance metrics, identifying areas of improvement resulting in a 40% reduction in overtime and a 20% in productivity.
- Co-owner authored a new training plan, SOPs and implemented the same.
- Collected and reviewed, feedback, process improvements and operation objectives for continuous improvement.
Service Manager
Morgan Linen Service
09.2019 - 09.2024
- Developed and maintained relationships with customers, vendors, and suppliers.
- Implemented route optimization strategies to improve delivery times and efficiency.
- Monitored service performance metrics to identify areas of improvement.
- Participated in regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Monitored key performance indicators to assess service quality and drive actionable improvements.
Postal Carrier
US Postal Office
07.2015 - 08.2019
- Delivered mail to residential homes, businesses, post office boxes, and other designated locations.
- Trained new postal employees on procedures, safety protocols, and service standards.
Sales Manager
DREISBACH WHOLESALE FLORAL DISTRIBUTION COMPANY
08.2014 - 06.2015
- Developed and implemented sales strategies to increase market share.
- Implemented process changes to streamline sales department workflow.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Branch Manager
Terminix International
01.2005 - 07.2014
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Created reports summarizing operational performance metrics for senior management review.
Education
Some College (No Degree) - Business Administration and Management
Washburn University of Topeka
Topeka, KSSome College (No Degree) - Business Administration and Management
Metropolitan State University of Denver
Denver, COSkills
- SOP development
- Effective scheduling coordination
- Data-driven business analysis
- Employee training
- KPI development and tracking
- Employee motivation strategies
- Effective problem resolution
- Employee relations and conflict resolution
- Operational leadership
- Health and safety oversight
- Client relationship management
- Effective team leadership
- Effective interpersonal communication
- Workforce education
- Expertise in Microsoft Office applications
- Efficiency improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Ops Manager
Williams Brothers Health Care Pharmacy
10.2024 - 08.2025
Service Manager
Morgan Linen Service
09.2019 - 09.2024
Postal Carrier
US Postal Office
07.2015 - 08.2019
Sales Manager
DREISBACH WHOLESALE FLORAL DISTRIBUTION COMPANY
08.2014 - 06.2015
Branch Manager
Terminix International
01.2005 - 07.2014
Some College (No Degree) - Business Administration and Management
Metropolitan State University of Denver
Some College (No Degree) - Business Administration and Management
Washburn University of Topeka