James Caldwell Jr.
Management
Concord,NC
Summary
Objective - To obtain a customer service position with your organization.
- Serve as a Duty Manager effective at handling operations in a fast-paced, high-volume environment.
- A Veteran of the United States Marine Corps skilled in managing personnel, special projects and administrative operations.
- Efficient in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with a friendly and knowledgeable support system.
- Adept at managing challenging situations and problem solving tasks.
- An analytical and encouraging problem-solver with talents in team building, leading and motivating those under my supervision.
- Proficiency in independent decision-making skills and sound judgment has caused me to positively impact my company with success. I'm dedicated to supplying training, and morale-building abilities to enhance employee engagement and boost morale. I offer 6 years of work experience and dedication to the success of any organization.
Overview
6
6
years of professional experience
Work History
Manager on Duty
Prospect Airport Services
09.2021 - Current
- Manage over multiple airport concourses with at least 50 customer calls per day.
- Respond to customer concerns by providing friendly, knowledgeable support while maintaining my composure with professionalism.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Initiate plans to improve customer relations, quality standards and service efficiency.
- Set goals for our department and supported employees in meeting expectations.
- Hired and trained new employees, demonstrating best methods for serving clients, guests, and essential job functions.
- Oversee day-to-day operations for my supervisory teams
Sorting Associate
Amazon
02.2021 - 08.2021
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Assessed and sorted items into containers or designated areas according to classification, size and condition.
- Sorted clearly marked products with indicators and grade for acceptance or rejection status.
- Organized items according to weight, size, and type for distribution
- Input product data into manual scanner.
- Transported materials on warehouse equipment to load/unload regular and fragile items.
Warehouse Clerk 3051
United States Marine Corps
12.2016 - 12.2020
- Began as Private and progressed to a Corporal with the Marine Corps leading up to a Honorable Discharge.
- Communicated with teammates and leadership to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Checked packages and merchandise for damage and notified vendors of any problems
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Monitored work areas for cleanliness and obstacles disposal of cartons and boxes to keep work areas organized and hazard-free.
- Displayed expertise in inventory management to internal teams and customers by maintaining current stock levels and facilitating accuracy in product availability.
Education
High School Diploma -
Concord High School
Concord, NC06.2015
Skills
- Inventory Management
- Administration and Management
- Process Improvement
- Staff Scheduling and Coordination
- Work Delegation
- Policy Implementation
- Operations Proficiency
- Trouble Shooting and Problem Resolution
- Employee Coaching
- Customer Service
- Culture Improvements
Accomplishments
- Progressed from PSA(Passenger Service Associate) to a Manager in 1 year of working with the organization.
- Manage a team of 15 supervisors.
- Manage 5 Airport Concourses of at least 50 wheelchair passengers single handedly as the only Manager On Duty.
- Have built and maintain a great relationship with the management staff of American Airlines and other airlines companies.
- Consistently achieve Inbound/Outbound Delays through proficient monitoring of flight gates
Timeline
Manager on Duty
Prospect Airport Services
09.2021 - Current
Sorting Associate
Amazon
02.2021 - 08.2021
Warehouse Clerk 3051
United States Marine Corps
12.2016 - 12.2020
High School Diploma -
Concord High School