James Calhoun
Atlanta,GA
Summary
Accomplished Human Resources professional skilled in organizational development, inclusion, business learning strategy, change and project management, organizational effectiveness, talent development, acquisition and leadership development. Global experience developing innovative performance technologies, developing classroom and online curriculum and training. Led organizational design strategies, development and implementation for over 15 years. Adept at using various learning and development systems, resources and tools. Designed and led teams in multiple industries including Manufacturing, Government, Banking, Technology and the Non-profit sector.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program Lead of Operations
Florida State Minority Supplier Development Council (FSMSDC)
08.2025 - Current
- Provide executive leadership and oversight for organizational operations, infrastructure, and program execution supporting statewide minority business development.
- Oversee core programs including TAP (Technical Assistance Program), SBA initiatives, Member Engagement, and special corporate-funded projects.
- Partner with the CEO and Board to translate strategy into operational plans, metrics, and execution priorities.
- Support stewardship and delivery of six- and seven-figure corporate, foundation, and government-funded initiatives.
- Lead internal people operations including role clarity, performance management, and leadership development.
- Strengthen governance, compliance, vendor management, and operational discipline during periods of organizational transition.
- Serve as a trusted advisor to senior leaders, corporate partners, and external stakeholders on operational health and risk.
Director Talent Management and Diversity, Equity and Inclusion
Coca-Cola Beverages Florida
07.2023 - 07.2025
- Provides professional expertise and support in the design, development and implementation of the talent management review process that is required to achieve business goals resulting in 35% increase in identification of diverse top talent.
- Developed business pipeline via DEI with value of over $1M annually.
- 100 % increase in participation of Diversity, Equity and Inclusion (DEI) programs, policies, and guidelines to attract, retain and grow a highly skilled and talented diverse workforce.
- Serves as an advisor to our Senior Leadership Team, Human Resources Leadership Team, and other HR colleagues, partnering across the enterprise on areas such as diversity recruiting, talent development, organizational development and succession planning.
Head of Talent, Learning and Development
Cash App
09.2021 - 07.2023
- Development of leadership development programs for sharing of talent across enterprise.
- Led the efforts for development of competency models, job descriptions and sourcing efforts within talent organization.
- Identified and led strategy for change in escalation process for reduction in contact center cost by $3.2M annually.
- Led team of talent development professionals including Instructional Designers, Facilitators and Consultants.
- Facilitated organization’s ability to successfully onboard new hires by creating processes and tools within talent development department.
- Utilize Data Driven Innovation approach to facilitate continuous improvement within talent organization for global business expansion to Europe, AMEA and Latin America.
Senior Director of Talent and Organizational Development
LiveVox
04.2020 - 06.2021
- Built and advanced global Talent Management and Development Lifecycle Strategy including talent acquisition, retention, succession planning for over 600 employees.
- Designed and deployed annual employee engagement survey to global population and provide analysis and insights for results with 90% overall employee participation.
- Created strategy and implemented processes to assess and address current and future gaps in employee, management and leadership capabilities based on short and long-term business needs.
- Provided hiring teams with tools and training to better identify the right external talent pipelines.
- Facilitated tools and programs to develop internal talent pipelines through strategic learning opportunities and career experiences.
Senior Director of Learning
Priceline.com
07.2018 - 03.2020
- Developed and implemented a strategic organizational vision for the Customer Care (CC) Learning and Development organization for over 2000 operational agents.
- Led, managed, and developed a team dedicated to improving employee engagement, work culture, and supporting the learning and development philosophy.
- Led the design and development of Customer Care training and curriculum, and quality teams in AMEA, the US and Latin America through outsourced partnerships.
- Advanced business partnerships to ensure the strategic recruitment and onboarding of customer service agents.
- Introduced oversight for all Customer Care incentive and recognition programs.
Independent Consultant
CRH (International, Global)
08.2016 - 03.2018
- Independent Consultant working in the areas of Project Management (Microsoft Project), Talent Management, Change Management, Communications and Training.
- Identified and implemented eight learning modules (i.e., classroom, online, on-the-job, social media) as vehicles for accessing information and sharing knowledge across the organization.
- Managed $3 million budget resulting in 98% completion rate of modules.
- Deployed modules to over 50,000 employees globally in 23 countries.
- Led the translation of four modules into 21 languages for deployment.
Director of Learning
CRH Americas/Oldcastle
01.2015 - 08.2016
- Developed, implemented, managed projects and evaluated a comprehensive learning strategy and road map for the enterprise that promoted continuous learning and aligns with the business strategy for 100,000 employees within North America.
- Partnered with the Talent Management/HR/Training staff across six product groups within the organization to identify enterprise learning needs.
- Managed learning management system, SuccessFactors, for all employees in three languages.
- Partnered with Talent Management/HRIS team to maximize the use of the LMS to promote effectiveness and efficiency of learning for Oldcastle.
- Led the effort to create framework for global competencies and support training.
Lead Business Learning Strategist - Consumer
SunTrust Bank
08.2012 - 01.2015
- Co-led creation, managed project for and deployment of training of Private Wealth Management replacement CRM for Consumer division of SunTrust (Salesforce).
- Oversight of learning $6.5M budget for Consumer line of business to reduce expenses.
- Contributed to STI reduction of inefficiency ratio from 71% to 67% through leveraging best-in-class learning solutions and vendor management.
- Created strategic partnerships within Human Resources with Change Management and communications to maximize efficiencies in project planning and deployment.
Education
Certificate - undefined
Cornell Executive Education Program
Master of Education/Ph.D. - Educational Psychology
University of Georgia
M.Ed. - Instructional Technology
University of Georgia
Skills
- Project Management & Organizational Development
- E-Learning Design & Development
- Blended Learning
- Talent Management, Inclusion and Learning Management Systems
- Performance Support & Change Management
- Mobile Technology Strategy, Design & Implementation
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Certification
Generative AI
Project Management
SHRM
DDI
Languages
French
Professional Working
Timeline
Program Lead of Operations
Florida State Minority Supplier Development Council (FSMSDC)
08.2025 - Current
Director Talent Management and Diversity, Equity and Inclusion
Coca-Cola Beverages Florida
07.2023 - 07.2025
Head of Talent, Learning and Development
Cash App
09.2021 - 07.2023
Senior Director of Talent and Organizational Development
LiveVox
04.2020 - 06.2021
Senior Director of Learning
Priceline.com
07.2018 - 03.2020
Independent Consultant
CRH (International, Global)
08.2016 - 03.2018
Director of Learning
CRH Americas/Oldcastle
01.2015 - 08.2016
Lead Business Learning Strategist - Consumer
SunTrust Bank
08.2012 - 01.2015
Certificate - undefined
Cornell Executive Education Program
Master of Education/Ph.D. - Educational Psychology
University of Georgia
M.Ed. - Instructional Technology
University of Georgia