JAMES CALL
Ann Arbor,MI
Summary
“Strategic and results-driven leader with over twenty years of experience in driving people and process development to achieve outstanding results. I am seeking an opportunity to join a team where my expertise can foster growth, empower individuals, and contribute to delivering world-class outcomes.”
Overview
13
13
years of professional experience
Work History
Director of Commercial Operations
BDS Solutions
06.2022 - Current
- Managed Multiple programs within the field and commercial division.
- Managed a B2B sales program working with clients in the meetings and hospitality sector. Staffed and attended in tradeshows to demonstrate an 86-inch interactive smart board.
- Successfully recruited, Mentored and developed 2 Directors, 3 Regional managers
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Operations
ActionLink
01.2021 - 06.2022
- Complete leadership for the Dyson Field Team.
- Managed 9 district managers who together managed 300 field reps.
- Travel as needed to support the Field Sales Team
- Share best practices through virtual and in-person national training
Flagship Store Manager
FedEx Office
12.2019 - 01.2021
- Successfully managing the Midwest's highest revenue Office Store
- Analyze P & L reports to produce profitable results
- Developed and inspired 5 internal employees for promotions within 2 years
Assistant Manager
Art Van Furniture
01.2018 - 12.2019
- Directed daily operations of popular furniture store
- Achieved 11% yearly sales increase within multi-million-dollar operation
- Coached team on advanced selling behaviors
- Led peer group in average monthly sales in 3 quarters of 2019
Sales Director
Mobile Link LLC.
09.2018 - 12.2018
- Oversaw daily operations of 65 Cricket Wireless locations
- Developed key partnerships with industry-leading organizations
- Maintained and strengthened relationships with AT&T markets
- Organized advertising and marketing opportunities within region
Regional Director
Wireless Advocates
01.2017 - 09.2018
- Oversight of 11 Direct Managers who managed 138 stores
- Responsible for 250+ million dollars in annual sales
- Cultivated and strengthened relationships with Host Partner
- Obtained 98% staffing and reduced turnover within initial 6 months
Director of Sales & Operations
ActionLink
01.2012 - 01.2017
- Spearheaded Sales and Training programs across 12,000 locations
- The Sales and Training programs forged positive ROI results in 2014, 2015, and 2016
- Ignited double-digit growth in 100 store Pilot program for Sears' Electronics Departments
Education
Some College (No Degree) - Business Management
Eastern Michigan University
Ypsilanti, MichiganSkills
- Advanced Computer Aptitude
- Client & Employee Retention
- Direct Roll-Out of New Initiatives
- Enthusiastic Recruitment
- Entrepreneur Mindset
- Field Training
- Influential Leader
- P & L Analysis & Impact
- Productivity Maximization
- Results Driven
- Single & Multi-Unit Operations
- Strategic Forecasting
- Succession & Talent Planning
- Talented Multi-Tasker
- Trusted Mentor
- Unwaveringly Adaptable
Timeline
Director of Commercial Operations
BDS Solutions
06.2022 - Current
Operations
ActionLink
01.2021 - 06.2022
Flagship Store Manager
FedEx Office
12.2019 - 01.2021
Sales Director
Mobile Link LLC.
09.2018 - 12.2018
Assistant Manager
Art Van Furniture
01.2018 - 12.2019
Regional Director
Wireless Advocates
01.2017 - 09.2018
Director of Sales & Operations
ActionLink
01.2012 - 01.2017
Some College (No Degree) - Business Management
Eastern Michigan University
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