James Calo
Malden,MA
Summary
Detail-oriented customer service professional offering a proven history of transforming obstacles into guest satisfaction and loyalty. as a driven manager, I am seeking the next step in my career, aiming to leverage over six-years of high end guest service experience to bring immediate value to a luxury service environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Premium Suites Manager
ARAMARK Sports and Entertainment Fenway Park
Boston, MA
12.2022 - Current
- Successfully manages a dynamic team of over 30 employees
- Provided guidance, direction, and support to two supervisors and an assistant manager
- Fostered a collaborative and high-performance work environment
- Manages over 12 million in yearly revenue, accumulated in approx. 6 months
- Worked with Aramark & Red Sox sales/events team in order to developed and implement strategies to increase customer satisfaction and loyalty
- Analyzed customer feedback data to develop action plans for improving services offered.
Premium In Seat Manager
ARAMARK Sports and Entertainment Fenway Park
Boston, MA
03.2022 - 12.2022
- Organized staff scheduling and trained new employees on food safety practices.
- Managed operations across five distinct locations within Fenway Park. This involved coordinating efforts across various areas simultaneously, while adhering to quality and efficiency standards.
- Led the implementation of new technologies, aimed at streamlining operations, reducing cost, and enhancing customer experience. This was used to optimize workflow and overall efficiencies
- Enforced customer service standards and effectively resolved customer problems/concerns to uphold quality service. Displaying ability to turn challenges into positive experiences
- Established processes to ensure efficient workflow throughout the organization.
Catering Manager
Sodexo Food Service FRB Boston
Boston
02.2020 - 03.2022
- Led a positive workplace culture, encouraging open communication and teamwork to achieve shared goals and deliver exceptional service for a team of up to fifteen servers and one supervisor
- Collaborated closely with Chefs to create custom menus that catered to the unique preferences and needs of guests.
- Maintained financial accountability through daily transactions, balancing cash registers and depositing cash earnings at bank
- Prepared and led food service training programs to teach staff various tasks
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking
- Demonstrated strong conflict resolution skills, and contributed to a positive and harmonious work environment, ensuring that conflicts were resolved promptly and to the mutual benefit of both customers and staff.
Skills
- Staff Leadership
- Food and beverage sales
- Purchasing
- Training
- Critical Thinking
- Verbal and Written Communication
- Performance Management
Certification
- ServSafe
- TIPS
- MA Food and Allergy
References
References available upon request.
Timeline
Premium Suites Manager
ARAMARK Sports and Entertainment Fenway Park
12.2022 - Current
Premium In Seat Manager
ARAMARK Sports and Entertainment Fenway Park
03.2022 - 12.2022
Catering Manager
Sodexo Food Service FRB Boston
02.2020 - 03.2022
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