Detailed Client Service Associate known for positive attitude. Gifted at working with all types of clients. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Rehabilitative Service Associate
Adapt Of Illinois
Belleville, IL
06.2023 - Current
Provided direct services to individuals with disabilities in their home or community setting.
Facilitated group discussions and provided individual counseling sessions.
Conducted assessments of clients' needs and developed treatment plans accordingly.
Assisted clients in developing independent living skills such as budgeting, time management, and problem-solving.
Monitored client progress by observing behavior patterns and documenting daily activities.
Implemented behavior modification techniques to help clients improve social skills, anger management, impulse control.
Collaborated with other professionals such as psychiatrists, psychologists, physicians and social workers to develop comprehensive treatment plans for clients.
Organized recreational activities for adults special needs.
Provided guidance on accessing medical care or financial assistance programs.
Maintained accurate records of all client interactions including progress notes, incident reports.
Substance Abuse Counselor
Gateway Foundation Rehab Centers
Caseyville, IL
01.2021 - 05.2023
Facilitated psycho-educational groups on topics such as relapse prevention, anger management, and communication skills.
Led supportive group discussions and education sessions with alcohol and drug users and families.
Educated clients about available community resources for continued recovery support.
Provided crisis intervention services when needed.
Attended professional development workshops related to substance abuse counseling.
Assisted with program development initiatives aimed at improving service delivery models.
Eligibility Specialist
DECO Recovery Management
Saint Louis, MO
03.2019 - 11.2020
Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
Maintained comprehensive knowledge of program regulations, policies, and procedures.
Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
Analyzed financial information provided by applicants to verify income levels.
Assisted clients with completing forms required for processing applications.
Coordinated with other departments to promote prompt processing of client applications.
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Clinical Technician/Regional Dispatcher/Customer Service Representative at Airway Oxygen/Adapt HealthClinical Technician/Regional Dispatcher/Customer Service Representative at Airway Oxygen/Adapt Health