James Cammon
Lincoln
Summary
Analytical Admissions Director with extensive office supervisory experience and a strong focus on detail-oriented processes. Proven track record in delivering exceptional customer service and fostering positive relationships. Dedicated to providing honest and constructive feedback to enhance team performance.
Overview
7
7
years of professional experience
Work History
Customer Service
Dick’s Sporting Goods
06.2023 - Current
- Processed transactions and maintained accurate records for customer orders online.
- Resolved customer complaints through effective problem-solving techniques.
- Assisted customers with in-store issues to enhance overall service experience.
- Utilized technology and programs to streamline customer assistance processes.
- Provided customer service in a timely manner.
- Developed strategies for improving customer service processes.
Hotel Night Auditor
Holiday Inn Express Hotel
Birmingham
05.2022 - 05.2024
- Oversaw night staff management to ensure efficient operations.
- Conducted financial audits to maintain accuracy and compliance.
- Checked in guests, enhancing overall customer experience.
- Created work schedules to optimize staffing levels.
- Utilized technology for effective document organization.
- Separated work documents for improved accessibility.
- Verified paperwork to uphold quality standards.
- Verified accuracy of room rates and discounts applied to accounts.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
Sports Fan Ambassador
Jacksonville State University and Indiana Pacers
01.2021 - 01.2023
- Sold tickets and assigned seating to fans, ensuring a smooth entry process.
- Maintained cleanliness and organization of facilities for optimal customer experience.
- Checked credentials to enforce access control and ensure fan safety.
- Inspected baggage and addressed fan complaints to enhance service quality.
Pharmaceutical Assistant Regional Director
Independent Medical
01.2021 - 05.2022
- Promoted safety policies and practices, ensuring proper equipment handling among personnel.
- Oversaw equipment upkeep and warehouse conditions, identifying and initiating necessary repairs.
- Maintained accurate documentation and records to prevent processing errors.
- Recorded inventories and stocked new equipment and products efficiently.
- Evaluated incoming shipments for quality issues, processing unacceptable materials for return.
- Coordinated product distribution to various locations to optimize logistics.
- Managed daily operations, including shipping, handling, and returns of warehouse items.
- Served as liaison between company departments and warehouse teams to facilitate communication.
Account and Analytics Specialists/ Event Director
Revel Xp
06.2018 - 05.2022
- Developed a comprehensive system to consolidate products and eliminate errors from previous processes.
- Coordinated freight logistics, managing bills of lading and facilitating loading and unloading of products.
- Maintained accurate inventory records while tracking product movements to ensure efficient operations.
- Organized event setups for collegiate competitions, including March Madness and SEC Baseball Championship.
- Supervised teams during hospitality preparations for Alabama and Auburn game days at various D1 colleges.
- Coded invoices and maintained detailed financial records for expenditures and income.
- Communicated financial data effectively to finance team for analysis and reporting purposes.
Customer Service Staff
Publix
07.2018 - 10.2021
- Resolved customer complaints to enhance service experience.
- Assisted customers in locating products and provided remote support.
- Tracked daily financial transactions and maintained accurate records.
- Coordinated team scheduling and delegated daily assignments effectively.
- Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
- Developed strong relationships with repeat customers by providing excellent customer service on each visit.
- Processed returns efficiently and effectively according to company policy.
Marketing Manager
Workout Anytime
01.2020 - 01.2021
- Managed gym accounts by selling memberships and resolving customer issues.
- Developed membership plans tailored to customer needs.
- Provided customer support via phone for various services.
- Handled complaints and addressed domestic concerns effectively.
- Conducted customer research to gain insights into consumer behavior.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
Education
Bachelor of Science - Sports Management
Jacksonville State University
Jacksonville, AL12-2022
Skills
Customer service excellence
- Financial auditing
- Inventory management
- Document organization
- Event coordination
- Staff training
- Problem solving
- Effective communication
- Time management
- Data analysis
- Technology utilization
- B2B sales and support
- Logistics coordination
- Quality assurance
- Customer relationship management
Affiliations
- Working out
- Track and field
- Football
- Reading
- Candle Making and Art
- Model
- Acting
Accomplishments
- Won a school Essay Competition
Timeline
Customer Service
Dick’s Sporting Goods
06.2023 - Current
Hotel Night Auditor
Holiday Inn Express Hotel
05.2022 - 05.2024
Sports Fan Ambassador
Jacksonville State University and Indiana Pacers
01.2021 - 01.2023
Pharmaceutical Assistant Regional Director
Independent Medical
01.2021 - 05.2022
Marketing Manager
Workout Anytime
01.2020 - 01.2021
Customer Service Staff
Publix
07.2018 - 10.2021
Account and Analytics Specialists/ Event Director
Revel Xp
06.2018 - 05.2022
Bachelor of Science - Sports Management
Jacksonville State University
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