James Caraglio
Simsbury,CT
Summary
Dedicated professional with 8 years of invaluable experience assisting in the management of a business alongside a single manager. Proven ability to thrive in a high-stress environment, where I've consistently shouldered a significant workload while remaining professional. I've trained multiple employees, contributing to team cohesion and efficiency. Known for my adaptability, and knowledgeable management of day-to-day operations. I've also provided technical support daily across a diverse range of individuals. I excel in tailoring my support to meet the unique needs of each person. Seeking to leverage my background in a role that values leadership, operational expertise, and professionalism.
Overview
8
8
years of professional experience
Work History
Receptionist
Landmark Center For Behavioral Health
01.2016 - Current
- Addressing inquiries and providing accurate information.
- Effectively managing phone calls, emails, fax, portal communications, texts, and voice messages.
- Inform patients about their insurance coverage and verify their benefits.
- Appointment scheduling, articulating the schedule in an efficient way for both the patient and doctor.
- Calculating financial responsibility, matching it against pre-existing balance or credit, and adjusting amount due accordingly.
- Creating billing statements, and calling to collect on previously unpaid balances.
- Guide new clients through the onboarding process, ensuring they have a clear understanding of how to navigate our patient portal.
- Administer a variety of computer and verbal testing for a wide range of patients.
- Contribute to the overall collecting, efficiency and accuracy, and distribution of records during the insurance audit process.
- Draft, review, and sent letters to clients regarding the absence of an appointment on file or the termination of treatment.
- Allocate money collected by the business to the correct service charge(s) for each individual patient in the receipt book, or portal payment sections.
- Cancelling and adding to the queue medications that require a transfer of pharmacy for insurance purpose or lack of stock.
Education
Associate of Arts - Restaurant And Culinary Management
Lincoln Technical Institute - Hartford
Hartford, CT04.2012
Skills
- Technical Proficiency: Comfortably navigating phone systems and relevant software tools
- Problem Solving: I am adept at addressing customer concerns and finding satisfactory resolutions
- Patience: I always remain calm and composed, especially during challenging conversations
- Empathy: Understanding and relating to the customer's perspective and emotions
- Multitasking: Managing multiple aspects of a call while maintaining focus and accuracy
- Product Knowledge: Demonstrating a deep understanding of the products or services offered
- Conflict Resolution: Successfully managing and resolving conflicts or disputes during calls
Timeline
Receptionist
Landmark Center For Behavioral Health
01.2016 - Current
Associate of Arts - Restaurant And Culinary Management
Lincoln Technical Institute - Hartford
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