James Caraway
Valrico,FL
Summary
A results-driven United States Air Force veteran with over 21 years of leadership and operational management experience, currently serving as a Senior Project Manager specializing in infrastructure, application support, and security services. Demonstrates a proven ability to lead cross-functional teams and deliver complex projects on time and within scope and budget. Adept at overseeing the full project lifecycle, from initiation and planning through execution, monitoring, and closure, while ensuring alignment with organizational objectives and stakeholder expectations. Expertise includes directing operations, managing maintenance and support of enterprise-level systems, and developing innovative business and technical solutions. Highly skilled in project integration, risk management, resource allocation, and stakeholder communication. Proficient in IT policy development, strategic planning, and configuration management, with a strong focus on aligning technical requirements with business goals. Recognized for innovative leadership, analytical thinking, and the ability to anticipate future needs to drive continuous improvement and achieve impactful results in dynamic environments.
Overview
24
24
years of professional experience
2
2
Certificate
4
4
year of post-secondary education
Work History
Senior Project Manager
Titan Technologies
01.2025 - Current
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Delivered consistent status updates to executive leadership, highlighting advancements toward strategic goals.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Facilitated alignment of expectations by establishing effective communication.
- Led project closure activities, ensuring all deliverables were met, stakeholder sign-offs were obtained, lessons learned were documented, and project artifacts were archived to support future initiatives and continuous improvement.
- Shared project developments and plans with key stakeholders and team members.
Desktop Support Lead/Senior Project Manager
Titan Technologies
03.2024 - 01.2025
- Collaborates with multiple departments through tailored desktop configurations based on individual needs and preferences, resulting in increased user satisfaction.
- Implements change management processes to accommodate evolving HQ USSOCOM operational process requirements while minimizing disruptions and completing 1,099 incidents/348 change requests.
- Optimizes resource allocation by closely monitoring project progress for Capital Equipment Replacement Program (CERP), Change Requests, and Incident Response, while adjusting team assignments as needed.
- Serves as primary point of contact for all desktop support inquiries, leading 35 personnel across five locations ensuring strong relationships with users and key personnel at HQ USSOCOM.
- Supports/communicates Division Chief requirements and Special Operation Forces (SOF) policies for control and accountability for 21,600 assets.
J64 Desktop Lead/Systems Manager
Jacobs
05.2023 - 03.2024
- Championed continuous improvement initiatives within Desktop Support by encouraging open communication, collaboration, and knowledge-sharing among team members.
- Enforced DoD and USSOCOM policies, procedures, and processes pertaining to operational support focused on importance of strategic planning in information technology.
- Streamlined IT processes by implementing efficient systems management strategies, resulting in completion of 7,029 incidents and 1,714 change requests.
- Supported Capitol Equipment Replacement Program process by managing item exchange and inventory control for over 16,000 assets.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to customer needs and Division Chief's vision.
Section Chief
United States Air Force, USAF
06.2021 - 03.2023
- Conducted analysis of component interdependencies and system evaluations from operational standpoints, facilitating informed decision-making and resource allocation in dynamic, high-paced settings.
- Developed strong interpersonal relationships with external partners to ensure timely collaboration on projects.
- Established target goals and assigned employees for production control and special projects to realize adequate staffing to meet schedule and critical path parameters.
- Facilitated annual performance evaluations to recognize achievements and identify areas for professional development.
- Increased project completion rates by 70% through enhanced communication, effective delegation, and priority assignment.
- Scheduled weekly section meetings to review emerging challenges, troubleshoot issues, negotiate solutions, and enhance operational efficiency through collaborative problem-solving discussions.
- Supervised and managed 348 personnel on United States Air Force quality standards, policies, and safety practices.
Maintenance NCOIC
United States Air Force, USAF
10.2019 - 06.2021
- Developed training programs, that included 185 tasks that are needed to improve employee skills and productively utilize labor.
- Engaged in exploration of maintenance advancements, proactively stayed ahead of industry trends to integrate cost-effective and sustainable solutions into best operational practices.
- Reviewed production schedule, combined maintenance reports and statistical analysis to plan and modify maintenance activities.
- Utilized failure analysis techniques to identify and eliminate 12 chronic maintenance and communication problems.
Program Manager
United States Air Force, USAF
05.2017 - 10.2019
- Addressed and resolved technical, financial and operational concerns by working with team members and directors to quickly identify shortfalls.
- Drafted 25 program policy instructions and updated that were reviewed for accuracy and quickly incorporated as best practices for company.
- Interacted with 450 customers world-wide and collaborated with clients to identify business needs and requirements.
- Oversaw progress of 15 corporate level programs, including programming documents, program directives, funding documents and other required program material.
Security Manager
United States Air Force, USAF
05.2017 - 10.2019
- Investigated security incidents and compiled deficiency reports for 340 personnel.
- Led identification, development, implementation and maintenance of security requirements for entire organization and inventories worth $4.3B.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
Logistics Resource Management Instructor
United States Air Force, USAF
05.2017 - 10.2019
- Applied various teaching aids to explain need for quality and safety within work-place and minimized learning gaps that could lead to complacency.
- Oversaw curriculum implementation and continuous process improvement of industry best practices on flight line and aircraft maintenance.
- Tracked progress for 325 students semi-annually, frequently checking in with struggling students and identifying root causes for mistakes and one off problems.
Project Manager
United States Air Force, USAF
11.2014 - 10.2019
- Developed and initiated million dollar maintenance group and executive office renovation, adopted as new process standard
- Drove team success through effective communication and shared vision that led to increased levels of quality performance
- Managed 18 projects from procurement to commission, 100% completion within scheduled timeframes.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders
- Worked with stakeholders to build project plans and developed required resource lists to meet project goals and objectives.
Education
MBA - Business Administration
University of Arizona Global Campus
Chandler, AZ 02.2025 - 06.2026
Bachelor of Arts - Operations Management & Analysis
University of Arizona Global Campus
Chandler, AZ04.2022
Associate of Science - Avionic Systems Technology
Community College of The Air Force
Montgomery, AL01.2019
Skills
- Advanced problem solving
- Asset/Configuration Management
- Conflict Management
- Effective Decision Making
- Goal setting strategies
- Innovative leadership
- Interpersonal Communication
- Project Management
- Risk Management
- Root Cause Analysis
- Strategic Planning
- Written/Verbal Communication
Timeline
MBA - Business Administration
University of Arizona Global Campus
02.2025 - 06.2026
Senior Project Manager
Titan Technologies
01.2025 - Current
Desktop Support Lead/Senior Project Manager
Titan Technologies
03.2024 - 01.2025
J64 Desktop Lead/Systems Manager
Jacobs
05.2023 - 03.2024
Section Chief
United States Air Force, USAF
06.2021 - 03.2023
Maintenance NCOIC
United States Air Force, USAF
10.2019 - 06.2021
Program Manager
United States Air Force, USAF
05.2017 - 10.2019
Security Manager
United States Air Force, USAF
05.2017 - 10.2019
Logistics Resource Management Instructor
United States Air Force, USAF
05.2017 - 10.2019
Project Manager
United States Air Force, USAF
11.2014 - 10.2019
Bachelor of Arts - Operations Management & Analysis
University of Arizona Global Campus
Associate of Science - Avionic Systems Technology
Community College of The Air Force
Certification
- PMP - Project Management Professional - 3412109
- ITIL 4 Foundations - 9980041565714884
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