Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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James Carey

Newport,NC

Summary

Dedicated Service Expert with 31+ years of experience in the IT Data Center, Controls and HVAC commercial service industry. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of under performing operations. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and service policies.

Seasoned engineering professional with substantial experience in application development and system optimization. Known for delivering innovative solutions and improving software performance through strategic planning and execution. Highly reliable team player with focus on collaboration and adaptability to dynamic project requirements.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Lead Cooling Application Engineer

Schneider Electric
2021 - Current
  • Support cooling system design for key accounts and Schneider Electric sales channel partners
  • Configure and design data center cooling systems, including chillers, CDUs, Fan Walls, CRAC and CRAH units, and LiquidRack systems, based on customer requirements for AI applications.
  • Mentor & support 3 Cooling Application Engineers.
  • Support VIP accounts with pricing & system design
  • Technical expert for cooling products. Cooling Subject Matter Expert.
  • Design custom sheet metal components and work with vendors to supply those designs.
  • Manage / supervision on job site applications
  • Collaborate closely with sales teams to develop and deliver technical presentations that effectively communicate system capabilities and benefits to potential customers.
  • Support sales with custom QSKU's for outside product sales. Quote CDU's & Chilled doors.

National Account Manager - HVAC

National Power LLC
2020 - 2021
  • Responsible for promoting an internationally recognized cooling product to an established customer base, while developing new customer relationships to provide critical infrastructure support in the wireless, cable, & broadband industries.
  • Manage sales within the aim of achieving gross margins and sales revenue that exceeds forecast.
  • Identify, develop and execute plan to penetrate and maintain national accounts for sustainable business.
  • Provide budgets and forecasts as requested
  • Assist the company in developing stronger relationships with its customers.
  • Visit and work with potential and existing customers to sell the company's products.
  • Actively pursue sales opportunities
  • Create timely and accurate estimates and quotes.
  • Prepare, coordinate, and make presentations
  • Perform site visits to meet with customers and assist during start ups.
  • Take a proactive approach to resolving customer complaints and disputes.
  • Work as part of a team and collaborate with leadership.

Commissioning Engineer - Prefab Modular Data Centers

Schneider Electric
2018 - 2020
  • Cooling Subject matter expert
  • Responsible for performing and witnessing factory acceptance tests, installations and start-ups of PreFab Modular Data Centers built at our West Chester Factory.
  • Owner of factory acceptance test and site acceptance test documents
  • FAT & SAT Testing
  • Manage and witness installation and start-up on customer sites
  • Verify performance of product before shipment
  • Report lessons learned
  • Support Production Dept during electrical, cooling and monitoring installs
  • Support Service Department
  • Manage and witness subcontractor work
  • Project Management assistance for VIP customers including Amazon, NASA, Microsoft, Google, Facebook, & many more.
  • Enhanced equipment efficiency by developing and implementing commissioning procedures.
  • Managed multiple projects simultaneously, meeting deadlines while maintaining high-quality work standards.

Field Technical Expert - Critical Cooling Environments

Schneider Electric
2015 - 2018
  • Support over 100 Cooling Technicians as well as level 3 tech support within the ITB organization with technical support as well as onsite technical escalations.
  • Support the newly acquired Prefab Division with technical expertise on the Cooling, Power, Controls, and Security configuration and start ups in the factory as well as onsite.
  • Advanced knowledge on all APC cooling products; ACRC, ACRD, ACRP, ACSC, FM, Stulz, Uniflair, Ecobreeze, OA/RDU, and all legacy equipment.
  • Provide On-site technical support for priority customers, Field Engineers, Service Partners, and escalations throughout the USA, Caribbean Islands & Canada.
  • Enhanced system performance by identifying and resolving complex technical issues.
  • Led cross-functional teams to successfully complete large-scale projects within budget and timeline constraints.
  • Contributed significantly to overall company growth by consistently exceeding performance targets in key metrics such as response times, issue resolution rates, and customer satisfaction scores.
  • Developed innovative solutions to address client needs, resulting in improved customer satisfaction.

Field Manager - Critical Power & Cooling Division

Schneider Electric
2011 - 2015
  • Promoted to a manager's position to recruit, train and supervise 35+ Cooling Field Service Engineers for the Eastern USA & Canada Region.
  • Foster an environment in which the FSE works safely and efficiently while being motivated to deliver top performance.
  • Support the District Service Managers with escalations as well as cover for the managers while they are PTO.
  • Manage operations to ensure that the cooling FSE's have proper training and know how to handle escalations while utilizing their resources.
  • I work with the service & project coordination departments to ensure the day-to-day activities are scheduled properly and efficiently.
  • Worked with FSR's to support VIP projects and manage the startup from start to finish.
  • I handled cooling escalations effectively while working with the District Service Managers to create a resolution.
  • Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
  • Performed quality control inspections on phases of field operations.
  • Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
  • Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.

Sr. Field Service Engineer - Cooling

Schneider Electric
2006 - 2011
  • Perform Cooling start-ups, repairs, and maintenance on all cooling product lines.
  • Provide On-site technical support for priority customers, Field Engineers, Service Partners, and escalations throughout the USA, Caribbean Islands & Canada.
  • Certified Cooling trainer on all the Inrow Cooling products. I provide in-house training for our direct employees and off-site training for our elite service partners, customers, and resellers.
  • Train & Mentor new hires in the field as well as over the phone for technical support.
  • Support the District Service Managers with Cooling resume review as well as interviews for potential candidates.
  • Recommended design changes, upgrades and replacements to improve systems performance.
  • Spearheaded internal process improvements that enhanced the overall effectiveness of the field service team's response times and capabilities.
  • Conducted extensive product testing prior to deployment, ensuring optimal performance upon installation at client sites.
  • Delivered high-quality workmanship during installations, adhering to industry standards and best practices throughout each project lifecycle phase.
  • Streamlined maintenance processes for increased efficiency in providing timely and quality service to clients.
  • Managed inventory of spare parts, ensuring availability of components for efficient repair operations while minimizing costs.
  • Developed strong relationships with suppliers and vendors, negotiating favorable terms for the procurement of essential parts and equipment.
  • Resolved escalated customer complaints efficiently by actively listening to their concerns and providing tailored solutions that exceeded expectations.
  • Mentored junior engineers, fostering a collaborative learning environment that facilitated skill development and knowledge sharing.

HVAC Service Manager

Heating & Air Conditioning Services, Inc.
01.2004 - 01.2006
  • I was responsible for the day-to-day operations of the service department. Directed 10 service technicians and managed service sales, inventory, vehicle maintenance and cost controls.
  • I assigned work to the field personnel including service, installation, job foreman, and pipe fitting departments.
  • Maintained high customer satisfaction and handled all complaints within 24 hours.
  • Introduced training programs that enhanced employee performance and helped build a motivated workforce.
  • Introduced a daily on-call policy to generate a work/life balance.
  • Implemented new dispatching software to make the service dept more productive and efficient.
  • Interacted with customers and outside contractors to schedule work as well as to understand and resolve problems.
  • Contributed in the growth of the company from a 3-technician service dept to an 8-technician dept doubling the service sales numbers.
  • Introduced and trained the technicians on how to use a flat rate pricing book.
  • Generated multiyear service contracts and created a bonus structure for each sale.
  • Bid and presented proposals for HVAC projects.

Education

Factory OEM Certifications - Cooling, Product Training on all manufactured cooling equipment produced by APC by Schneider Electric

APC By Schneider Electric
West Kingston, RI
04.2020

Skills

  • Chilled Water Systems
  • Prefab Modular
  • Commissioning
  • Application design
  • Training and mentoring
  • Data Center Cooling & Design
  • HVAC
  • Cooling Towers
  • Preventive Maintenance
  • HVAC Controls
  • Service Management
  • Customer Service
  • Critical Cooling & Power
  • CDU’s & Chilled Doors
  • Chillers
  • DX Cooling
  • Fan Walls
  • Drycoolers
  • AI Cooling & System Design
  • VIP Client Support
  • Production support
  • Efficiency improvement
  • Solutions development
  • Data analysis

Certification

  • Osha 10 Certification
  • Osha 30 Certification
  • EPA Section 608 Certification - Universal - Air Conditioning Contractors of America (ACCA) XXXXXXX33-0698
  • CPR/AED/First Aid - American Red Cross
  • Certified Fall Protection Specialist - Gravitech Systems Inc. Issued 2013-11 - Expires 2018-11
  • NFPA70E Arc Flash Safety Certification - NFPA
  • Data Center Certified Associate (DCCA) - Schneider Electric
  • Professional Energy Manager (PEM) - Schneider Electric
  • Commercial Refrigeration & Air Conditioning (HVAC-R) - BayState School of Technology
  • Gas Fitter Journeyman License - Cape Cod School of Plumbing Issued 2005-12 - Expired 2010-12

Timeline

HVAC Service Manager

Heating & Air Conditioning Services, Inc.
01.2004 - 01.2006

Lead Cooling Application Engineer

Schneider Electric
2021 - Current

National Account Manager - HVAC

National Power LLC
2020 - 2021

Commissioning Engineer - Prefab Modular Data Centers

Schneider Electric
2018 - 2020

Field Technical Expert - Critical Cooling Environments

Schneider Electric
2015 - 2018

Field Manager - Critical Power & Cooling Division

Schneider Electric
2011 - 2015

Sr. Field Service Engineer - Cooling

Schneider Electric
2006 - 2011

Factory OEM Certifications - Cooling, Product Training on all manufactured cooling equipment produced by APC by Schneider Electric

APC By Schneider Electric

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