Hi, I’m
James Cargile
Senatobia,MS
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
years of professional experience
Work History
AT&T
Assistant Store Manager
01.2023 - Current
Job overview
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
AT&T
Retail Sales Consultant
08.2022 - 01.2023
Job overview
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Conducted regular product demonstrations, increasing interest in featured items.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Determined solutions for clients promptly and professionally.
- Provided constructive feedback on product selection based on customer preferences which led to higher overall satisfaction rates among clientele.
- Streamlined store processes for improved efficiency and smoother day-to-day operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Assisted customers with installation, configuration, and operation of software applications, ensuring optimal performance levels.
- Maintained detailed records of customer interactions, allowing for improved follow-up on any unresolved issues or concerns.
- Improved customer satisfaction by addressing and resolving technical issues in a timely manner.
- Enhanced client satisfaction by offering alternative solutions when unable to resolve their issue immediately.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
AT&T
Wire Technician
01.2016 - 08.2022
Job overview
- Reduced service downtime by promptly addressing and resolving wire connectivity problems.
- Exceeded team productivity goals through diligent work ethic and strong attention to detail during installation procedures.
- Demonstrated versatility in skill set by successfully completing various types of wire installation projects, from residential to commercial properties.
- Provided exceptional customer service by patiently explaining technical concepts and addressing client concerns in a timely manner.
- Improved customer satisfaction by efficiently troubleshooting and repairing wire-related issues.
- Installed new wiring systems, ensuring optimal functionality and adherence to safety standards.
- Minimized disruptions for clients by effectively coordinating schedules and communicating project timelines in advance.
- Enhanced network performance for clients by conducting regular maintenance on wiring systems.
- Streamlined work processes by consistently organizing tools, equipment, and materials for easy access during projects.
- Contributed to a positive work environment through professional communication skills, active listening, and effective problem-solving abilities when faced with challenges or conflicts among team members.
- Installed wiring, cabling and networking hardware on customer premises.
- Read blueprints and schematics to correctly place equipment.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Worked closely with network administrators and server engineers to deliver quality service.
- Performed preventive maintenance of telecommunications equipment.
Education
Senatobia Jr Sr High SchoolSenatobia, MS
High School Diploma
Champlain CollegeBurlington, VT
Bachelor of Science from Computer And Information Sciences
12.2027
Skills
- Problem-Solving
- Time Management
- Team Building and Leadership
- Attention to Detail
- Strategic Planning
- Issue Resolution
- Microsoft Office Suite
- Business development and planning
- Regulatory Compliance
- Remote System Analysis
- Software Updates
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Store Manager
AT&T
01.2023 - Current
Retail Sales Consultant
AT&T
08.2022 - 01.2023
Wire Technician
AT&T
01.2016 - 08.2022
Senatobia Jr Sr High School
High School Diploma
Champlain College
Bachelor of Science from Computer And Information Sciences